The unit is very nice. It has been renovated recently so everything was clean and comfortable. A pleasure to spend our vacation there.
Where I had a problem was with the manager, Carrie, and her demeanor during our message exchange. She was very demeaning and inflexible.
The ad on VRBO stated the “ beach chairs ARE included” in the price. We had a party of 4.
On the first day at the beach the attendant told us the we were responsible for $40/day as the rental only included 2 chairs. I messaged Carrie so she could straighten the situation by calling the management at Portofino.
The response was that yes, it only covers 2 chairs. I told her that the ad did NOT say that and that she should assume the extra charges for misleading me into believing that we would have 2 umbrella setups. Her response, “ you are already getting the unit at a discount”. Of course I am, ALL units are discounted, it’s the first week of Fall!
Bottom line, she did not even offer to pay for the first day or any other.
I asked her to change the VRBO ad immediately to reflect the true offer. So, what did she do? She lowered the rental price by $5, and removed the beach chairs from the print. Thereby raising the rent by $35/day. What a beauty this Carrie.
I was going to upload the original ad as it appeared on VRBO, but there is no way of doing so here.
I’m sorry for the ones renting behind us not getting a beach set up, because of this woman’s inflexibility.