One Key Terms and Conditions

Effective from 03-25-2024

1. Introduction

The One Key program (“Program”) is a loyalty program offered by Expedia, Inc. (“EI”, “we”, “our”, “us”) on behalf of its subsidiaries and affiliates, all of which are Expedia Group companies (collectively, “EG”). By participating in the Program, Members can earn OneKeyCash for booking and completing eligible travel through Participating Brands and can use OneKeyCash for Redemption Rewards and obtain other benefits, subject to these Terms and Conditions. The terms “you” and “your” throughout these Terms and Conditions refer to any Member. 

These One Key Terms and Conditions will apply to you if you create an Account or access your Account on a Participating Brand.

The Hotels.com Rewards program terms and Expedia Rewards program terms below will apply to you if you use your Account on Hotels.com and/or Expedia outside of the US.

PLEASE NOTE THAT SECTION 13 OF THESE TERMS AND CONDITIONS CONTAINS AN ARBITRATION CLAUSE. IT AFFECTS HOW ANY DISPUTES BETWEEN YOU AND EI WOULD BE RESOLVED. ALSO NOTE THAT SECTION 10 GIVES US THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS.

2. Enrolling in the Program

The Program is open only to individual people who are at least eighteen (18) years old – or the age of majority in their country of residence, whichever is older – and have a valid email address. You are responsible for ensuring that your participation in the Program complies with all applicable laws and your employer’s policies related to participation in loyalty or rewards programs.

To enroll in the Program, you must meet the eligibility requirements set forth above and either (a) create an Account with Expedia, Hotels.com, or Vrbo, (b) sign into your existing Account or (c) otherwise be asked to accept these Terms and Conditions. Upon doing so, you will be required to indicate your acceptance of these Terms and Conditions, and you will become a Member. Only eligible individuals can participate in the Program. Neither companies, groups, organizations, nor travel agents can participate in the Program. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use. Your Account can be used on all Participating Brands.

 

If you’d rather not be part of the Program, you can delete your Account and still book with Participating Brands as a guest. To find out more about how to delete your Account, please click here. If you delete your Account, you will no longer have access to your profile or Account statement information, you will no longer earn OneKeyCash on bookings, and you will lose any OneKeyCash, Trip Elements and Tier status that you have previously accumulated. You will not be able to reactivate a deleted Account or the OneKeyCash associated with a deleted Account at the time of deletion, if any. If you want to join the Program again in the future, you will need to create a new Account. 

Membership in the Program is void if prohibited by law in your state or country of residence, and these Terms and Conditions are subject to change as may be necessary to comply with such laws or regulations.

3. Definitions

“Account” means the account you have (or create) with Expedia, Hotels.com, or Vrbo.  If you meet the eligibility requirements set forth above, that Account automatically gives you access to the Program.

“Eligible Accommodation Rental” means a stand-alone booking of a participating short-term rental accommodation booked by a Member through a Participating Brand and later completed. Please note that not all short-term rental accommodation are eligible, please check the short-term rental accommodation details page for eligibility.

“Eligible Activity” means any stand-alone activities and Ground Transportation booked by a Member through a Participating Brand and later completed.

“Eligible Booking” means a booking by a Member in US Dollars through a Participating Brand for any Eligible Accommodation Rental, Eligible Activity, Eligible Car, Eligible Cruise, Eligible Flight, Eligible Hotel, or Eligible Package that is later completed. 

“Eligible Car” means any stand-alone car rental booked by a Member through a Participating Brand that is later completed.  

“Eligible Cruise” means any stand-alone cruise booked by a Member through a Participating Brand that is later completed.

“Eligible Flight” means any stand-alone flight booked by a Member through a Participating Brand that is later completed. 

“Eligible Hotel” means any stand-alone property that is not an Eligible Accommodation Rental and booked by a Member through a Participating Brand that is later completed. 

“Eligible Package” means any pre-paid hotel + flight, hotel + car, hotel + flight + car, flight + activity, flight + hotel + activity, hotel + activity and flight + car booked together by a Member through a Participating Brand that is later completed. 

“Eligible Tier Booking” means an Eligible Booking or a Redemption Reward which qualifies for a Trip Element. 

“Eligible Travel Component” means any of the following: Eligible Activity, Eligible Accommodation Rental, Eligible Car, Eligible Cruise, Eligible Flight, or Eligible Hotel.

“Ground Transportation” forms part of Eligible Activity and means ground transportation booked by a Member at https://www.expedia.com/ground-transfers that is later completed.

Member” means an individual who meets the eligibility requirements set forth above and has an Account.

OneKeyCash” is earned as a part of the Program in accordance with these Terms and Conditions and can mean Base OneKeyCash or Promotional OneKeyCash (each of which are defined in more detail below), or a combination of both. OneKeyCash can be earned on Eligible Bookings and on Promotional OneKeyCash offers. OneKeyCash can be used on Redemption Rewards.

Participating Brand” means Expedia, Hotels.com, Vrbo, and US-specific versions or mobile versions of those sites and any related mobile applications.

“Pay Later” means selecting the “Pay Later” option (where available) prior to completing your booking. If you select the “Pay Later” option, you will pay the Travel Supplier directly.

“Pay Now” means selecting the “Pay Now” option prior to completing your booking. If you select the “Pay Now” option, you will be charged the indicated amount to your preferred payment method immediately, less any OneKeyCash, coupons or credits applied at checkout. 

“Program Benefits” means the additional benefits a Member receives by being part of the Program as set out here and updated from time to time.

Redemption Reward” means a booking through a Participating Brand that can be paid for (or partially paid for) in US dollars by the redemption of OneKeyCash by a Member in accordance with these Terms and Conditions. $1 in OneKeyCash will provide a $1 discount on a Redemption Reward.

“Tier” means either Blue, Silver, Gold or Platinum tier as determined in accordance with these Terms and Conditions.

Travel Supplier” means a provider of any element of an Eligible Booking, including, but not limited to, a hotel, a short-term rental, an airline, an activity provider, a car rental agency, or a cruise company.

“Trip Elements” is a method for calculating progress towards your Tier.

4. Earning OneKeyCash

OneKeyCash can only be earned by the Member who is owner of the Account through which any Eligible Booking is made. The Member will earn OneKeyCash for all Eligible Bookings, regardless of the traveler(s) named on the booking. Additional individuals named as travelers on the itinerary of the Eligible Booking will not earn OneKeyCash.

To earn OneKeyCash and Trip Elements for an Eligible Booking, you must be a Member prior to making an Eligible Booking and be signed into your Account at the time of making the Eligible Booking. OneKeyCash will not be earned for bookings made on a Participating Brand when you are not signed into your Account or if you create an Account after booking. OneKeyCash may be earned on the portion of the Redemption Reward that is paid for. If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the OneKeyCash earned on the Eligible Booking.

OneKeyCash cannot be earned on taxes and fees. In addition, if any additional amounts are payable to a Travel Supplier at the time of travel, check-in, or check-out – including, but not limited to, taxes, security fees or deposits, resort fees, insurance, or fuel charges – such amounts will not be included when calculating OneKeyCash (even where such amount is included in the total displayed when booking). No OneKeyCash or Trip Elements will be earned on change or cancellation fees imposed by Travel Suppliers or cancelled bookings or refundable damage deposits. No OneKeyCash will be earned on the portion of the Redemption Reward which is fully paid for (or partially paid for) with OneKeyCash.

After completing an Eligible Booking, the anticipated amount of OneKeyCash and Trip Elements to be earned will be held in pending status. The amount of pending OneKeyCash and pending Trip Elements are calculated at the time of making an Eligible Booking and are based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated amount of pending OneKeyCash and pending Trip Elements and the actual amount of OneKeyCash earned and actual Trip Elements collected for that itinerary. Pending OneKeyCash is not eligible to be used for Redemption Rewards and pending Trip Elements do not count towards Tier status. For pending OneKeyCash to move from pending to available status and pending Trip Elements to move to confirmed status, the Eligible Booking must be completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, OneKeyCash can be used by the Member towards a Redemption Reward(s) and Trip Elements will count towards Tier status.  

OneKeyCash is promotional in nature and has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. OneKeyCash may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in OneKeyCash. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any Redemption Rewards.

4.1 OneKeyCash and Trip Element Posting/Reconciliation

Upon making an Eligible Booking, the anticipated amount of OneKeyCash and Trip Elements to be earned are held in pending status until an Eligible Booking is completed and payment has been confirmed. See chart below for the length of time it may take for OneKeyCash and Trip Elements to move from pending to available status.

Eligible Booking
OneKeyCash and Trip Element Confirmation Timing
Hotel paid at time of booking (“Pay Now”)Up to 3 days after the Eligible Booking is completed
Hotel paid at time of stay (“Pay Later”)Up to 35 days after the Eligible Booking is completed
Accommodation Rental Up to 45 days after the Eligible Booking is completed
FlightsUp to 10 days after the Eligible Booking is completed
PackagesUp to 3 days after the Eligible Booking is completed
Car (“Pay Now”)Up to 3 days after the Eligible Booking is completed
Car (“Pay Later” or bookings made on Hotels.com) Up to 90 days after the Eligible Booking is completed
ActivitiesUp to 3 days after the Eligible Booking is completed
CruiseUp to 45 days after the Eligible Booking is completed

4.2 Earning Base OneKeyCash

OneKeyCash can be earned by making an Eligible Booking through a Participating Brand as set forth below.

Eligible Flights

Earn 0.2% in OneKeyCash for every $1 spent (excluding taxes and fees) on Eligible Flight Bookings booked through a Participating Brand. Where Price Drop Protection has been purchased with the Eligible Flight Booking and a refund for the difference of the price of the flight is provided in accordance with the Price Drop Protection Terms and Conditions [insert link: https://www.expedia.com/lp/b/price-drop-protection/terms-original], the Eligible Flight Booking value will be adjusted to reflect the reduced price and the OneKeyCash earned will be adjusted accordingly.

Eligible Bookings (non-flight)

Earn 2% in OneKeyCash for every $1 spent (excluding taxes and fees) on the following Eligible Bookings booked through a Participating Brand: 

  • Eligible Hotels
  • Eligible Accommodation Rentals
  • Eligible Activities
  • Eligible Packages
  • Eligible Cars
  • Eligible Cruises

 

Non-Eligible Bookings

Purchases for the following are not eligible to earn OneKeyCash or Trip Elements:

  • Gift cards
  • Bookings made on the “Groups & Meetings” link on a Participating Brand
  • Event tickets purchased on [https://www.expedia.com/event-tickets/]
  • Insurance
  • Flights booked directly via an airline’s website, even if your original flight search was conducted on a Participating Brand 
  • Pricing products including but not limited to Price Drop Protection.

4.3 One Key Promotional Bonus OneKeyCash Offers

From time to time, we may offer opportunities to earn  additional OneKeyCash on Participating Brands, in our sole discretion.

All applicable terms and conditions associated with the specific Promotional OneKeyCash offer must be met in order to earn the  OneKeyCash.  OneKeyCash earned through a Promotional  OneKeyCash offer will be posted to your Account as pending and will move to available status in accordance with the offer-specific terms and conditions. Promotional  OneKeyCash offers do not apply to canceled bookings. Promotional OneKeyCash offers are applied based on meeting eligibility requirements at the time of the original booking. Promotional  OneKeyCash may have different expiry periods to Base OneKeyCash, please check the offer-specific terms and conditions. Promotional  OneKeyCash offers are limited to the offer recipient, promotional in nature, may not be transferred to another Member and may not be redeemed for cash under any circumstances

4.3.1 Preferred Inventory OneKeyCash

Promotional  OneKeyCash offers which are Preferred Inventory OneKeyCash offers will be awarded at the following rates, based on the Member’s Tier at the time of booking and are earned in addition to Base OneKeyCash:

  • Blue members: no additional Preferred Inventory OneKeyCash awarded on Eligible Bookings
  • Silver members: 50% of Base OneKeyCash earned on an Eligible Booking
  • Gold members: 100% of Base OneKeyCash earned on an Eligible Booking
  • Platinum members: 200% of Base OneKeyCash earned on an Eligible Booking

Preferred Inventory is liable to change at any time, and will be displayed where applicable to your search, along with any additional terms and conditions (if applicable). Preferred Inventory includes VIP Access properties. For Preferred Inventory OneKeyCash to move from pending to available status, the Eligible Booking must be completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart in section 4.1. Preferred Inventory OneKeyCash offers are not applicable to changed bookings. You will not earn additional Trip Elements on Preferred Inventory OneKeyCash offers.

4.4 OneKeyCash Expiration

Base and Preferred Inventory OneKeyCash will not expire as long as you have made an Eligible Booking or redeemed a Redemption Reward through a Participating Brand on your Account at least once in the preceding eighteen (18) months. If there has been no such activity, all accumulated Base and Promotional OneKeyCash and Trip Elements in your Account will expire and will not be reinstated. Promotional OneKeyCash may have a different expiry period, please check the offer-specific terms and conditions for details. As is the case with all categories of OneKeyCash, Preferred Inventory OneKeyCash is promotional in nature, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances.

5. OneKeyCash Redemption

OneKeyCash can be used for Redemption Rewards where specified on a Participating Brand.

OneKeyCash cannot be used on any Pay Later bookings. OneKeyCash is a promotional instrument and only redeemable on Redemption Rewards. OneKeyCash cannot be used or refunded for cash in any currency and has no cash value. Unless stated otherwise, OneKeyCash cannot be combined with gift cards, coupons, upgrades, awards, or promotions. OneKeyCash cannot be used on previously paid bookings; packages; cruises; or insurance (except where noted below). OneKeyCash can be used on taxes and fees, however cannot be used on: any additional amounts payable to the Travel Supplier at the time of travel, check-in, or check-out (including but not limited to taxes, security fees or deposits, resort fees, insurance, or fuel charges, even where such amounts are included in the total displayed when booking); cancellation fees or change fees or other exclusions as listed under each category below. Redemption Rewards are not valid where prohibited by law. Redeemed OneKeyCash will be deducted from your Account at the time of booking. You may be provided with the option to adjust the amount of OneKeyCash to be applied on your Redemption Reward; where the option is provided you will see this on the checkout page. This option may not be available on all Redemption Rewards, or all Participating Brands.

Please see below for further terms relating to redemption of OneKeyCash on flights, hotels, accommodation rentals, cars and activities.

5.1 Flight Redemptions

Flight Redemption Rewards are available on eligible airlines , on insurance and on Price Drop Protection (when purchased). In order to book a flight using OneKeyCash, you must have enough OneKeyCash available to cover the entire cost of the flight being booked, including all taxes and fees. OneKeyCash cannot be used to pay for items not included in the fare such as seat choice or baggage, and cannot be used to pay for flight booking changes. If you do not see the ability to apply OneKeyCash on the checkout page, this is an indicator that: you do not have enough OneKeyCash to cover the entire flight cost, you have added additional items for purchase such as seat choice or baggage, and/or the flight is not eligible for a Redemption Reward, and therefore ineligible to use OneKeyCash on that booking. Flights do not have to be roundtrip, flights into and out of different airports are permitted. Holds cannot be placed on flight Redemption Rewards. Only the Member can use OneKeyCash, but the flight Redemption Reward may be booked in the name of the Member or any other person the Member designates. Once tickets are issued, the tickets are not transferable and may be used only by the individual named on the ticket.

5.2 Hotel Redemptions

You can use available OneKeyCash to pay the partial or full cost of a “Pay Now” hotel. OneKeyCash can only be used where payment is being made on a Participating Brand at time of booking where the “Pay Now” option is presented. OneKeyCash may be used on insurance where the redemption is being made with a “Pay Now” hotel as described in this paragraph.

5.3 Short Term Rental Redemptions

You can use available OneKeyCash to pay for the partial or full cost of a participating short-term rental. Where a participating short-term rental offers multiple instalment payments, OneKeyCash may only be used to pay for the partial or full cost of a first instalment payment . OneKeyCash cannot be used on a refundable damage deposit. Where making a booking request, OneKeyCash is only used to pay for the partial or full cost of the participating short-term rental once the booking has been confirmed. OneKeyCash cannot be used on all short-term rentals, please check the short-term rental details page to see eligibility.

5.4 Car Redemptions

You can use available OneKeyCash to pay for the partial or full cost of a “Pay Now” car rental and insurance on Expedia. OneKeyCash cannot be used to pay for car rental bookings made on Hotels.com.