デラウェア川のハムレットにあるエレガントな19世紀の家

Thank you Bryn! You were ideal guests and are welcome back anytime. The house was spotless so much so that we barely knew anyone stayed.

We are so sorry that you feel this way. We go to great lengths to provide a comfortable, modern and more luxurious space that you wouldn’t normally find in a country rental to ensure that our guests have the most pleasant and unique stay. As our goal is return guests, this being our first claim, we were actually quite hesitant to file anything so as not to ruin what was otherwise a terrific experience with you and your family as I’d expressed to you. It took days because we arrived later in the week to prep for the next guests, noticed the damage, but also took the time to see about having it repaired so we wouldn’t need to file a claim as we don’t take that lightly. Apparently hesitating and taking that time was our mistake in this process trying not to bother you with something we could try to repair ourselves. When it was confirmed that it needed replacement, we simply followed the procedures set by VRBO to recoup the cost since it’s not a minor item. This is a deep gash clearly visible in the middle of a large kitchen cabinet door right next to the refrigerator so nearly impossible to miss. I sent you photos as proof and offered to send a copy of the invoice for the replacement as verification, but you never responded other than you didn’t believe it so were disputing everything. I expressed to you that we felt it was definitely an accident (no accusations) so felt no malice however there was damage done. We do inspect and clean the house quite thoroughly after each guest to ensure that everything is in order for the next visitor as I believe any host would do. We would have easily seen it after anyone who’d been there before your arrival which is why we know with absolute certainty when it happened. However, you’ve since charged back the claim payment so you’re actually not paying anything which we haven’t disputed. Again admitting my mistake in delaying by trying not to file anything. However, stating that we had no toilet paper anywhere in a house this size and well-appointed is a bit of a stretch. You mentioned a roll running low in one bathroom so I immediately advised where to find backup in each room. Also, we have two grills, one side was being repaired, the other fully functional and available to use to which I advised you well in advance of your arrival. Webs outside can pop up since we’re in the country but we do take care.