Smukke Beach Front Home! Pacific Retreat

Vicky, overall I do want to thank you for the majority of your review. You were truthful in everything you stated. I do need to express a major disappointment however, even though you did state that you had been told four things. Number one we did have substitute cleaners which you knew. Number two . You completely agree to that that was okay. Number three, you were given 5 and 1/2 hours of extra time beyond the normal check in and check out times. We very easily could have charged $250 per hour but we didn't as other hosts that's what they charge. Number four. A three-star review, I feel, was completely unbelievably low for everything that I've discussed. I would like for anyone that reads this response, that I have had very few three stars over the years, very few four stars, and a very vast majority of five stars for a cumulative 4.7 out of 5 Stars which indicates that is excellent!! When you arrived two and a half hours early the first thing you did was mention to me that the cleaners missed three things which was number one bottom of the oven wasn't cleaned, number two, about 1/3 of the back of the dishwasher haven't been cleaned and the third photo that you sent me showed a black part in the back of a cupboard which was a black screw which look like a piece of large dirt or something. That was very easy to have been mistaken by you so I just wanted to add that. I found that out for the first time when I went there after your group had departed. However, I did appreciate very much the very favorable things that you said in the of your critique. Thank you very much for that. Also, I am very sorry that you and or your group was to satisfied with what you stated in those three photos and I can see that was the only thing you were dissatisfied with but at the same time, I'm apologizing for the two things that my substitute cleaners missed. I do again, appreciate the nice things that you did State about your stay. That was a mistake where it said $250 per hour it's actually 100 - 150 dollars per hour not $250.

I want to thank you graciously for your kind review as to how much you like the house and your kind words about communication, etc. Also, after finding out it was the stairway from the house down to the garage that needed some attention, I apologize for that is our cleaners don't usually take care of that but I'm going to talk to them to make sure that they pay complete attention to the stairway from now on. Once again, thank you so much for your outstanding review!!

I sincerely want to thank you for such a wonderful review amy. Your group was awesome and thank you so much for leaving the house the way you did very tidy very nice and following all the instructions during your stay and when you checked out. Just wish our customers were as cordial and as understanding as you and your group were. Thanks again Amy so much appreciated!!

After reading your review, I was really disappointed because I thought my cleaners and or my maintenance man was not doing his job but after finding out that the problem was that You were dissatisfied because the area to the garage and the garage was not cleaned which is not part of the cleaning process and so I do apologize that that was the reason for your dissatisfaction was that the area to the garage and the garage was not cleaned which is not part of the cleaning regimen. Furthermore, I went in with my maintenance man to check everything within the living quarters of the house and everything was working perfectly so we have no idea why there was dissatisfaction with the part in the review that stated that things weren't working etc. And if she found something that wasn't working, we State specifically to contact us immediately which we never were except she did ask for a duster which she admitted was needed for the garage, which, as stated previously, is not part of the the cleaning regiment. We are very sorry that you were unhappy with the cleaning of the garage and once again every single thing in the house worked as my maintenance man and I double-checked everything. Thank you though for your kind words about the other things about the house that you appreciated. We try our hardest to make everybody happy but unfortunately sometimes it's very difficult too.