バーモント州のいい感じ

Unfortunately this hosting experience was not the best. We had a storm and lost power and internet was out for a short period of time - it was restored within 24 hours of their check-in. The storm also made road conditions difficult. Both of these issues were out of control as homeowners. We discovered the pellet stove broke down the and we did not feel comfortable allowing guest to use it until it was serviced. We do lock the thermostats and made sure the guest had the code within seconds of requesting it. Unfortunately, we did not have a good experience with the guest communication. The guest inundated us a 2:30 in the morning with texts messages and complaints. Guest was offensive and extremely rude. Even blamed us for the weather at one point. The badgering continued into the next day, where I had to ask him to please stop. After hours of troubleshooting their internet issue, we discovered that the guest was logging onto the internet incorrectly. Our descriptions of our rooms and appointments are accurate on our listing. After the guest checked out of our home we discovered that our glass stovetop was cracked and broken. The stove needs to be replaced and the guests insurance is paying for it. They were disrespectful to our home and to us. I hope other hosts do not have to go through what we did. We will absolutely never rent to the guest again.

It is unfortunate that this review was posted, this is the first we are hearing of the guests concerns. The only communication from SC during the stay was regarding the heat in the home. We responded quickly to the text messages we received regarding the temperature (even in the late and early hours) and turned up the heat to the requested 73 degrees - we have this tracked through our Nest systems. All doors in the home do lock and we provide keys to the guests on the Welcome table - we even had some guests who have locked themselves out in the past. The shower curtains are sprayed with bleach each cleaning and there are extra shower curtain liners in each of the bathrooms under the sinks . We would have been happy to come switch them out if we knew this was a concern of the guest. The carpets in the home are new and its insulting that the title of her review was a "smelly carpet..." We have a pool professional come to service the pool weekly and we have a brand new filter system - we have never had mold in the pool. This has been our only negative review. We pride ourselves in keeping our home a 5-star property and are always making improvements so our guests have a wonderful experience.