ソーグラスゲーテッドスリープ6プール付き、ビーチ近く

Thank you for your feedback. I appreciate that you mentioned I was attentive during your stay — I genuinely try to provide responsive, professional service to every guest. Regarding the damage waiver fee, this is a clearly disclosed non-refundable fee that is presented before booking and must be acknowledged and signed prior to check-in. It is never added afterward, and all guests agree to it in advance as part of the rental terms. When I explained again that the damage waiver fee is non-refundable, you expressed that you were unhappy specifically because of that policy, despite otherwise positive comments about the property and your stay. While I understand that not every policy will suit every traveler, leaving a one-star review solely because a clearly stated and signed non-refundable fee was not refunded does not fairly reflect the quality of the stay, the property, or the level of service provided. I also believe it may not give future guests an accurate picture of the experience we work hard to deliver. Transparency is very important to me. All policies are outlined upfront so guests can make informed decisions before confirming their reservation. I remain committed to maintaining a clean, comfortable, and professionally managed property for all future guests. Thank you.

Thank you so much for the kind review and appreciated being a wonderful and perfect guest. It was a sincere pleasure hosting you.

Thank you so much for the kind review and appreciated being a wonderful and perfect guest. It was a sincere pleasure hosting you.