Overall we really enjoyed our experience here. The property is new and very well presented. The beds were super comfortable, the place was warm and the location to the ski run - fantastic.
Down sides, on us first entering the home, there was dust and dirt by the garage entrance door into the home, which we swept. Clumps of hair and other debris on the carpet, on the top floor, which we picked up. The dish washer was half full, which we emptied, one of the kids duvet covers had a spill / mark which we changed. Basically as paying guests we had to do housekeeping duties before settling in. We informed Rachel who responded after 12 hours with a reply that we felt should have been more accepting of the issues, and a response that would take responsibility and ensure these issues would be actioned so the next guest wouldn’t experience these things. We shouldn’t be the ones chasing property managers after informing you of these issues. We really do hope this feedback is taken seriously and service is improved as we feel this is a fantastic place that we would want to return to and share this with our friends and family. Thanks again - and over all we loved it!