The place was clean and was well stocked with dishes, pots, pans and utensils.
Problems:
- the right elevator kept getting stuck and was not functioning
- the indoor pool and fitness area were not available, and we were not told this was the case before we rented, when we were reminded of our stay or with our check-in instructions.
- the bathroom shower rod came off the wall (it was sticky taped on), and I called about it and the staff member told us they would put in a “work order”. No one came, we had to go to the store to get supplies to fix it ourselves so we could use the shower during our stay.
- both doors to the washer/dryer were broken, which I also told the manager about, and it was not fixed during our stay.
- there were only 2 parking passes allowed for our room. This was not told to us in any of the information about parking. It just said free onsite parking. One of our cars had to be parked across the street in an unsecured parking area.
-the basketball court was not located on the premises. It too was across the street behind the HOA building. This is not in any information whatsoever. I had to reach out to staff to even know where it was located. Also, the basketball area was not maintained well.
- the pool is supposed to be non smoking, but there were people smoking all around it. Being a non-smoker, that was irritating.
-the door stopper to the front door was broken so every time you opened the door, the door stopper would come down and you would have to hold it while you shut the door. We taped it up, but it kept falling down.
There was no physical person on-site at all. The staff that left their name and number did call me back when I called them, but didn’t come fix anything or call me back to see if anyone came to fix it. Since the fitness center was not available, he told us we could go to a local gym about two miles away, but then later told us the only gym that we could go to and get reimbursed was 20 mins away. That is frustrating, because amenities are what typically decides where I am staying, and when they are not available as stated, it is a deal breaker for rebooking with the same resort/condo/hotel, etc. in the future.
Recommendations:
Have someone physically on-site. The virtual checkin was nice, but not having someone on-site at all was not the way to go. Also, the place was not maintained like it should have been. Notice I didn’t mention all the construction work in any of my complaints, because it was expected and communicated before arrival. My family and I expected to use the indoor pool and fitness center and were not able to as it was not available. We would have stayed elsewhere. We won’t stay here in the future due to these items mentioned.