I was really looking forward to our girls trip to Charleston and staying at this spacious, beautiful rental (which was in an awesome location). While the property itself is almost exactly as advertised, and the 14 of us were comfortable, I would not rent this property again for the simple fact that I did not enjoy working with the property manager, Andrew. Forty-eight hours prior to arrival, I still had not received check-in information (which I was supposed to receive a week before), and when I reached out to Andrew to ask for this information, he simply stated that he was "very busy with his properties and would hopefully be able to check us in between 3-4," even though check-in time clearly states 3pm. As 10 of the 14 guests were flying in for this weekend, I found this problematic. We arrived at 3pm and were told it would still be a while, and then asked why we were so eager to get into the house. When we came back at 4pm, we were told that we could go into the upstairs part of the home, but the downstairs portion would "still be a while." We were not able to access the entirety of the rental until 4:45pm. At no point during this entire process did we receive an apology for the inconvenience. In fact, Andrew appeared annoyed that we were arriving when we were supposed to be checked-in. While I completely understand that things can go wrong and sometimes mistakes happen, I was incredibly disappointed with the lack of hospitality and customer service. If the property manager would have apologized and provided an alternative option while we waited in the July heat to get into our rental, I would have given a higher rating. However, because he was rude and difficult to work with, I will not be renting this property again, as there are plenty of other options with more accommodating hosts in the area.