Spectacular view house

Thank you so much for your kind review! It was a pleasure hosting you, and we would love to welcome you back. I’m sorry the lack of a stove was disappointing. Unfortunately, our local licensing requirements do not allow us to have a stove in the suite—not a personal preference, but a condition we must follow to operate legally. We would gladly provide one if permitted. This is why we mention it in the listing and include detailed photos to help guests know what to expect. Thank you for your understanding and for taking such good care of our space. We hope to see you again!

Thank you for your feedback and for staying at our home. I was a little surprised to read about the BBQ issue, as during your stay we spoke several times by phone and also met in person, and it was never mentioned. Had I known there was a problem, I would have done my best to address it right away. I checked the BBQ today and found it to be working properly, so I’m wondering if there may have been a specific issue that I’m not aware of. If you have a moment, I would really appreciate any additional details so I can make sure future guests have the best possible experience. I was also happy to accommodate your early check-in request and an additional guest at no charge, and I’m glad we were able to make your stay comfortable. Thank you again for choosing our home, and I wish you all the best.

Thank you for your feedback. I’m sorry to hear about your experience, but I’d like to clarify a few points. Before your arrival, I sent you full check-in instructions and even photos showing exactly where to go downstairs. Unfortunately, you arrived late at night and tried to enter our private door instead, knocking while everyone was asleep. I personally came out to show you where your entrance was. Garbage bags were provided in the kitchen drawer, and the shower in the second bathroom is fully functional — it just needs to be pulled toward you to turn on. If you had messaged me, I would have been happy to explain right away. Unfortunately, your group was quite loud throughout the night and repeatedly slammed doors, which was very disruptive. I always do my best to provide a comfortable and welcoming stay, but mutual respect and following the given instructions are also important.

Thank you so much for sharing your feedback. I’m truly sorry that you faced some inconveniences during your stay. As soon as you mentioned the fridge, it was replaced right away, and I really appreciated you letting me know so I could fix it immediately. Regarding the street construction, unfortunately it started unexpectedly during your visit and was scheduled by the city. I completely understand how disruptive it must have felt, even though it was something beyond my control. I’m grateful for your comments, as they help me improve and ensure future guests feel as comfortable as possible. It was a pleasure hosting you, and I hope to welcome you again under better and quieter circumstances.

We actually met your husband in the yard when you arrived, and he didn’t mention any issue with the door code. As soon as I saw your message, I came downstairs right away to assist. Please note that you also checked in almost two hours earlier than the agreed time without prior notice. Regarding the street construction — I had informed guests in advance and apologized, but unfortunately, this is city work to replace the main pipes, and it’s completely outside of my control. If you have concerns about that, you may contact the City of Kelowna directly. As for the suite itself, I did everything possible to make sure it was clean, comfortable, and ready for your stay.

You checked in at 5 p.m. and no one was home at that time. You left, and shortly after, we received a call that there was flooding downstairs. I came to check and found that the sump pump had been deliberately turned off. What conclusion can be drawn from that? Once the pump was turned back on, everything worked fine — we didn’t even need to call plumbers or any repair crews. We apologized to you and told you we would investigate how this happened. I also immediately contacted the platform. The fact is, the flooding was caused intentionally, resulting in serious damage to our property. And instead of apologizing, you chose to leave a negative review.

Thank you so much Nataliya for staying with us. Will be happy to host you any time.