Dream Escape in Shadow Mountain Resort

Thank you for the lovely feedback! We're so glad you had a wonderful time and found the condo spacious and the beds comfortable. We'd love to host you again!

Thank you! We’re glad you enjoyed the condo and its location. We’d love to host you again anytime!

Brad, It was a pleasure hosting your stay! Thank you for the kind review, we would love to host you again soon. Thank you, Palm Desert Vacation Properties

Hi Christopher, Thank you for the kind words—it was truly a pleasure hosting your stay! You were a fantastic guest, and we’d love to welcome you back anytime. Please don’t hesitate to reach out if your travels bring you this way again. All the best, Palm Desert Vacation Properties

Hello Kathleen, Thank you for your review. We appreciate the opportunity to respond. Our guests can contact us via text or phone at any time, 24/7, for support throughout their stay. We wish you had reached out about the lack of hot water on the first night of your arrival. Prior to your arrival, our team inspected the home and confirmed that there was hot water. We are unsure what caused the hot water heater to stop working during your stay. After learning about the issue from your review, we investigated and found that the hot water heater is operating as it should. Regarding the coffee maker, our team checked it after your stay and found it functioning properly. We believe this may have been user error. As for the ants in the kitchen, our team was unaware of any issues during preparations for your arrival. If there were ants, we would have addressed them before your stay. The homeowner's association also sprays the exterior of the property monthly. During springtime in the desert, ant activity tends to increase, especially when food is available in the kitchen. We wish you had brought these concerns to our attention at the time so that we could have resolved them promptly for you and your guests.

Thank you for your wonderful review, Kellen! We’re thrilled to hear that you and your family had such an impressive stay at Shadow Mountain Resort. It’s fantastic that you found the condo so well-stocked and appreciated the new feel of everything. We’re delighted that the location and proximity to attractions like The Living Desert Zoo added to your experience. It’s great to know the pool offered you a private oasis and that our management team was responsive to your needs. We look forward to welcoming you back for another stay in the future! Sincerely, Palm Desert Vacation Properties

We’re so glad you loved Shadow Mountain Resort and that the remodel, soaker tub, and fully equipped kitchen made your stay special. It’s wonderful to hear the peaceful space, pool, and nearby activities like pickleball and tennis were perfect for your family. We can’t wait to welcome you back.