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Thank you so much for coming. I look forward to seeing you next year.

It was a pleasure having you. Hope to see you in the near future.

Thank you. Hope to see you in the summer.

Thank you so much. Hope to see you in the future.

Thank you. I hope to see you in the future.

Sorry you did not enjoy the home. We try our best to make everyone happy.

As you can see these people loved the home. There problem is with the management company. We do not charge a cleaning fee, so we ask renters to get all towels done before departure. When the cleaners could not find all the beach towels they went outside and these people had shoved all the wet towels in the toy box for the pool, they also moved everything in the home. As to the grill it works and has never been fixed and was bought about three weeks before these people checked in. What they are not telling you is that the grill is both gas and charcoal. There was also charcoal at the home. When we recieved a phone call gas grill needed propane I sent Darla over. She hooked up the gas and it worked fine. I never heard from the renters again until they were charged for taking all the beds in a bag that were sealed in airtight bags used them all. They even had people sleeping in the laundry room. The cleaners did not expect this and had to go to laundry matt. They did not have enough time to get the home back in shape before the next renters. We do our best to make everyone happy, being in this business for 15 years (nobody has ever done anything wrong). As to the cleaning service and handy mans they are people that work on their own and for us. They bill us the way they want too. I sent pictures and documentation. I tested the grill still working fine and so on. So all allegations are false. Great pool, beach, hot tub and to this day nobody has ever said needed new beds. I have let my own family stay in this home, they loved it. Great location to all the amenities New Buffalo has to offer. These clients are requesting $500 for gas grill not working. My problem with that is that Darla went over and said everything working fine. If these clients still had a problem they should have called. Instead when they get charged for the extra cleaning they want to ask for the $200 plus and additional $500. I love this home and have repeat clients that come back year to year.