Four stars, partly out of generosity since I hate leaving bad reviews but I can’t lie. Check-in was the main issue. That morning the manager asked when we'd arrive; we said 3 PM, the posted time. About 30 minutes before, we were told it wouldn't be ready until 3:45. After a long drive with two little kids, we took them to a park instead, and Bentonville rush-hour traffic is heavy for a small town, so we got in at 4 PM. They offered early entry while towels dried, but we'd promised the kids the park. The house was comfortable and mostly in good condition, but had a lived-in look. Specifics: stained carpet in the upstairs two-bed room, desilvering mirrors in a couple bathrooms, a loose tub handle upstairs, and a dishwasher door hard to keep closed. We left before 10 AM checkout, tidy (trash out, dishwasher on, laundry done, beds stripped), and hadn't messaged them during our stay. After we'd left, the manager messaged that late departure costs 100/hour, so I asked for 100 off since we'd gotten in an hour late. They declined but offered 20% off a future stay; we declined since we live far away. When I later passed along the maintenance notes, the reply was that had I texted during our stay, they'd have fixed them then, but on a two-day trip already disrupted, reporting problems and waiting on repairs was the last thing we wanted; desilvered mirrors and stained carpet aren't same-day fixes. Bottom line: comfortable, but it needs upkeep, and check-in started the trip off w