4/10 (不満)
Peter B.
2024 年 10 月 7 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Hot water issue both nights
We had a 2 night stay.
The location is excellent, if a little noisy (though it is in a very busy area).
The flat is a good size, with a good sized bed in the bedroom.
If it wasn't for these points it would have been 0 or 1 star.
We had no hot water when we arrived late afternoon. We waited an hour or so, still none. At 6.30pm we contacted the host, who said he would look into it. We had an appointment and had to go out. On return at 11pm - still no hot water. We started to look for alternative accomodation then at midnight we checked once more and there was hot water, very briefly. Then it seemed to run out. The following morning and evening there was no hot water. The host did not respond to any of our messages after the first report of no hot water. We had lukewarm water on the morning of checking out.
If the host disputes this, I have screenshots of my attempts to get the problem resolved, via VRBO app. My wife's WhatsApp message to him was also ignored.
Peter B.
2024 年 10 月に 2 泊滞在
