Chalet • Jacuzzi Tub • Nordic Village Pools • Sleeps 7 • Near Storyland & Skiing

Thanks Michael. It was a pleasure having you to our home again. You are welcome back anytime. All the best Patrick and Adele

Renee, Adele and I are so happy that you enjoyed your stay and some quality time in the mountains. All the best Patrick and Adele

Thanks Yelena! It was a pleasure having you to our home! You are welcome anytime. All the best

We are sorry that you feel this way and as I remember you had told me how wonderful the home was and how much you enjoyed your trip and that you were already talking about coming back. If you had feelings over these matters, We would have appreciated that you discussed it with us beforehand. It is a shame that only after the fact we are hearing about this. You had never mentioned anything about not wanting to use the fire pit. You had put in a request for us to submit a permit on your behalf which is required for all rentals in Madison and we did this for you with a small fee. It is required by the town that a physical copy of the permit be signed by the guest and the process is dictated by the town not the owners. If you did not want to complete the process to obtain the permit you could have told us this. We are clear with our house rules within booking platforms and our guest portal which we provide to each guest for convenience. In this portal, you are able to request a fire permit, agree to house rules and it does explain the details of the process for obtaining a fire permit. I am sorry if you did not catch those details that were provided. I always make myself available to answer questions from guests and make the process as smooth as possible for everyone, in addition to the guest portal which provides all the information necessary. .Unfortunately, most cleaning services do not allow for dishes as it would take too much time and is not cost effective for guest fees. I had contacted you to explain that there was damage found after you had checked out. I had spoke with my cleaning service of whom we have used for many years and they confirmed that the damage was not on the property when they cleaned the morning of your check-in. I believe it was 30 mins or so before you checked-in. I also had spoke with the previous guest and they did not see any damage on the property when they checked out. We have it written in our house rules very clearly, so that guests are aware, that if something was to break, needs attention, or damages found during a stay, we must be notified so that we can not only figure out how things were damaged but also how to fix the issue immediately. We keep our properties well maintained so that guests can enjoy the home. There were damages that occurred during that time frame which was within your reservation and we claimed those damages on a travelers insurance that you had purchased. We wish you all the best.

We are glad to hear you enjoyed the chalet! Although, very much surprised to hear you found the chalet dusty and the stove greasy. We have used the same cleaning service for about 5 years and they have most always received 5 stars for cleaning. Had you notified us we would have sent them over to take care of that upon check in. We take great pride in our home and want to make sure that it is cleaned/sanitized properly in between guests and maintained consistently. You are welcome back anytime. All the best Patrick and Adele