The actual room was great and just as pictured. There was a gnat infestation, but the pest guys left a note they were just there, so maybe they were trying. Both tubs were clogged, so I texted maintenance and they came the next day and they were fine after. When we first arrived there were not clear instructions about check in, so we went in the entrance on the ground floor and the security guard was so rude I left before he could finish his rude, unhelpful instructions. Once we figured out we had to go through the garage to the second floor to check in, everyone was great and helpful. The elevators were a nightmare. I felt so sorry for anyone staying from the 5th floor up. Luckily, we were staying on the 4th floor, but we still had our cooler we had to take in the mornings and bring back in in the evenings. We waited for elevators 25mins on average. A couple of times we just manhandled the stuff up the stairs, but it was difficult. All in all, we had fun. Would we ever stay there again? Doubtful.