The Moravian House-Bethlehem PA

Sarah was a wonderful guest who treated our home like it was her own. We would be happy to host her future stays to our beautiful city.

It’s inevitable in the customer service industry, that you’ll have someone who picks apart every little detail & makes things seem like the worst ever. Let me say that I have almost a 5 star status on my property on multiple platforms. I’ve already addressed the above items with the homeowner shortly after he messaged me with his concerns, But I’ll reiterate it here as well. Yes the front porch has been under construction for a while. That’s because a contractor took money and never finished the job, so i now have to finish it myself. The porch, although not the prettiest right now, poses no safety concerns & doesn’t directly affect your stay inside of the house. The yellow chair, again i acknowledged with the guest, does have some permanent stains from previous guests, but has been thoroughly cleaned & is being replaced. The freezer full of frozen dog treats are treats I make & sell at farmers markets & occupied a little over 1/4 of the freezer space, not all of the freezer space like the guest claimed. Finally to the most important complaint in my mind, the odor in the house. One, I do not allow guests to bring pets of any kind in our home, so animal urine smell inside is not the case. Also, I stay at the house a couple nights a week and we there the day before their check in & noticed no smell. To be on the safe side, i asked my cleaner if she noticed any smells inside of the house & said the house smelled fine. Furthermore, we had guests prior and after, and no more complained or made any mention of any smells in the house. Also in the photos & details of the listing and details of check in/out info, it states ahead of your stay that 2 of the “beds” are fold down couches that turn into beds. For all of these reasons I did not approve a full refund, but I did offer a partial refund which was not responded to. I did also offer to have a VRBO representative come inspect the house if they thought these complaints merit a full refund.