キリントンビューティフル、静かなスキーハウス、エレベーター近く4 BR / 2 BA

David- I'm sorry you had an issue getting access to our Killington Home. According to VRBO, you were sent a welcome email and text message two days prior to your arrival which included all of the information that you needed to get into the house. Unfortunately, due to other commitments, I was unable to take your call immediately, but was glad that we were able to connect less than an hour after your call. Thanks for staying at our place and I hope your weekend was all that you hoped for. Chuck Graziano

Thank you for your review! We are always so glad to hear that our guests enjoyed their time at Bearly Inn as much as our Family does each time we're there.

I can appreciate anyone's concern after reading your review, Betsy, but the story you did not tell is that you insisted that I refund you for the hot tub cleaning fee (since you didn't have time to use it) in exchange for a good rating (that's pretty alarming). You asked for a refund 5 days following your departure and after the hot tub contractor had already provided service and so I declined the refund and requested that you be honest in your review (a request that you obviously ignored). Regarding the mouse droppings (and the bed issue), neither were reported to me prior to your departure on Sunday and i immediately called our exterminator, who has been on contract with me for 31 years. I also mentioned to you that we had been at the house just immediately prior to your arrival and there was no sign of mice anywhere in the house. It is also interesting that you mentioned that you saw the issue ONCE when we spoke, but now (after not having gotten your hot tub refund, your review indicates that the problem recurred on several occasions. It is mutually unfortunate that we had this rental experience. I have never before been extorted for a refund in exchange for a good review, and I don't intend to sacrifice my integrity now. I will rely on our readers to read the other reviews from other guests who have been good enough to comment on their experience at our place. This is a place that is truly our second home. We take pride in our place, and your story is just so blatantly false. Had you reported ANY problem to me, I would have had a local contractor at the house immediately, but you waited until you checked out to report ANYTHING and so I have to question the credibility of your story at the outset given the context of your request. And by the way, you make it regrettable that I offered that you stay for the day and not worry about our check out time since nobody was coming in behind you- This offer occurring prior to any report by you of any issue you were having. Hopefully, other VRBO Owners will pick up on this and think twice about considering you as a guest at their property. To my other prospective guests, be assured that our Vermont home is well kept, clean and fully equipped for a great Killington experience. PS- We were back at the house after this renter left and did find a broken bed (which we hadn't seen before her stay). It has been replaced. Our exterminator put traps in the house, but miraculously, not a mouse was seen nor caught.

We're so glad you enjoyed staying at "Bearly Inn" and thanks for your comments (Ski conditions weren't so bad either!). Our Family has enjoyed our Killington home for a long time and it gives us great pleasure to share it with rental guests when we're not there. Hope to see you back again. Chuck

Great to hear that everything went so well for you, Kelly. We hope to see you back again at Bearly Inn when you're traveling to the Killington area. Chuck

Thank you so much for your comments. Sorry for the delay in getting the hot tub heated up (We've now had the defective part replaced). It was my pleasure to work with you during your stay to insure that everything was perfect for you- including that great snow :) Chuck