2/10 (非常に不満)
Paula M P.
2025 年 7 月 1 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Considerable Concerns
My concerns are so formidable that I doubt I will ever use VRBO again.1.Reaching the host was a disaster, as was any attempted communication with any portion of VRBO2.On the first evening, my friend went out onto the deck and he tripped over a protruding section of the flooring brick. He injured his lower leg, which troubled him with pain and incredible swelling the entire time we were in Italy (June 3-19). He went to his U.S. doctor as soon as he arrived home and got a diagnosis. An X-ray revealed it was a bad high-ankle sprain that will take up to 6 mos. to heal.3.The shower of the main bathroom in the house did not work, as one wall of the shower was detached and water would have sprayed and flooded everywhere. We contacted the VRBO rep, and waited two days for a repairman.4.The shower and the sink in the 2nd bathroom flooded, and the repairman (we waited two days for his arrival) thought he fixed it, but instead both bathrooms flooded again.5.We waited until the night before leaving for the repairman to complete the job.6.I AM HOPING FOR A REFUND OR AT LEAST A SUBSTANTIAL REIMBURSEMENT.
Paula M P.
2025 年 6 月に 5 泊滞在
