Beautiful Home with Pool & Hot Tub close to National Parks

Hi Sarah, thank you for feedback. We are very sorry your stay wasn’t as expected. We are sorry couldn’t find those items in the kitchen. We do provide those items. We wish you would’ve reached out to us during your stay to solve this issue. Regarding the other issues you stated, respectfully, we think they could’ve been avoided by you fully going through our listing description, photos, and rules. Our listing description clearly states the sleeping arrangements and the presence of the triple twin bunk bed in the master bedroom. In addition our listing, photos show the master bedroom layout. Also, our listing photos show that there are only 2 loungers by the pool. (Thank for this feedback, though. We’ll consider adding more loungers) Regarding the additional fees to heat the hot tub, it’s also clearly stated in our listing description and house rules. As far as how the hot tub is heated, it works exactly as a home heater. The hot tub is set to maintain the water temperature to a specified temperature; hot water flows out the jets to heat the hot tub until it reaches the specified temperature. Once the hot reaches the specified temperature, the water heater turns off and the water in the hot tub is recirculating. Once the water temperature falls below the specified temperature, the heater turns ON to raise the water temperature. It’s my understanding this is how all hot tub operate and this explains the periodic difference in water temperature shooting through the jets. Again, we are sorry your stay wasn’t as expected but most of your issues could’ve been avoided by fully going through our listing information. Respectfully, in the future, we recommend you to read all listing details to avoid any surprises.