Owner's Response: I am sorry to hear that our cottage did not meet your expectations. Our cottage is not just a rental but it is our family vacation home and we use it as so and rent it out during the summer months for others to be able to enjoy as we do. The pictures online show exactly what the cottage looks like including the knick knacks and décor that the cottage is decorated with. The bunk bed is also a metal framed bunk bed that is shown in the pictures online and a new mattress was just purchased for the bunk bed prior to your arrival. As for the amenities that we do supply, as stated in our conversation we supply the basic kitchen amenities and if you wish to have anything specific or more than your basics than you would need to bring your own, unfortunately we can not stock our kitchen to meet everyone’s needs and therefore we keep it stocked with the items that we use when we are staying. We do have some cleaning supplies but again as the pictures clearly show the entire cottage is all hardwood floors, therefore we do not keep a vacuum on hand, but we do have a Swiffer and a broom that can be used. My family has owned this cottage for over 20 years and it has been completely remodeled and the shower is the only thing remaining that is original, there is a step down into the shower and we do have a sign stating, that it is a step down. We haven’t had any complaints regarding the shower as of yet. Our cleaner thoroughly cleans the cottage after every renter leaves, and she does a wonderful job for us. All the linens were freshly laundered and the cottage was completely cleaned and wiped down from top to bottom from the owner herself prior to your stay. We pride ourselves in keeping our cottage clean and tidy and a cozy “like home” environment. Every year we continue to make improvements to better our stay for our guests. (This year we purchased a brand new TV for living room and a new microwave, etc.) Again, I apologize that you were not satisfied with your stay, unfortunately a lot of the complaints you shared could have been avoided by reviewing the pictures of the cottage online (flooring, bunkbeds, knick knacks, etc) and when you asked about the kitchen amenities through our written communication. I do hope that you at least enjoyed Silver Lake and do consider coming back and enjoying all that Silver Lake has to offer and hopefully you are able to find another place that will more match your needs and satisfaction as there are many wonderful places.