The house is very nice and kitchen well equipped. When we arrived the house had been opened for us, however there was no key. Called the property manager numerous times, leaving messages, but recieved no response. When I emailed owner, received message that it was a gated community and did not need to lock door. But I did not feel comfortable leaving our valuables in an unlocked house, therefore first evening did not go out. Next day we did recieve a key. Following day emailed owner that spa did not work. Owner suggested I turn it off then on again. I tried this but it didn't help, and decided since it was xmas eve should not bother anyone again. Strangely at 10 pm recieved an email from owner stating "check into a hotel next time. Or call property manager". I will follow his advice and not bother him again.