Casa Chalet is your perfect choice for a welcome warm tropical vacation

1) DIRTY HOUSE: The house was absolutely filthy when we arrived. Part of our party arrived early, only because Don said it was ok for them to drop off luggage and come back once the place had been cleaned by a cleaning service. Our check in date and time was July 1st at 3pm and they arrived on that day at 11 am. Don called our party an hour and a half later to tell them it was ok for them to come back and check in. At that time my party came back to the house and found the house disgustingly dirty. They contacted us and sent us pictures of the filth and we asked Don to have the house cleaned again. He told us he would have a cleaning crew go back and clean again. When I arrived at 5pm I found that this house still had filthy bathrooms, dirty stove, dirty floors and the list goes on. It's like the house had not been cleaned in months. I told Don to have the house cleaned again. I have photos of the dirtiness. It turned out that Don never hired a cleaning crew. The "cleaning crew" was Don's son, the son's girlfriend, and two of his son's friends that were all staying at the house before we arrived. They were actually on their own vacation at the house. They are in their early twenties and don't know how to clean a house properly.

2) WATER LEAKING FROM REFRIGERATOR: From day one the refrigerator was leaking inside the refrigerator and on the floor outside of the refrigerator. A previous Homeaway.com review submitted on January 17, 2016 complained about this leaking but we thought Don would have fixed this before renting the house again. Obviously he did not. Our entire stay at the house we needed to empty a bowl of water from the leaking inside the fridge and put towels around the refrigerator for the leaking outside. This was a huge inconvenience during our stay.

3) LEAKING SINK: Day 2- we came home in the evening to water flooding the kitchen. One member of our party slipped an=nd fell on the water in the kitchen. Don said that we were overworking the water heater. He accused us of having more people in the house than what was agreed to when we finalized our rental agreement. We did not have more people at the house. BUT Don did allow his son and three other people to stay in the adjoining room attached to the house. So if the water heater was overworked, it was due to those extra people in the house. Don agreed to rent the house to me, my wife, three other adults and two children. Continue on next review...

We (1 couple, 2 singles) had a wonderful experience with Casa Chalet. Don was very helpful before the trip, suggesting not only things to do and see on Culebra, but on the main island as well, and checked-in throughout our stay. We were easily able to coordinate with Carla, the on-island caretaker, who helped us get acquainted with the island and really went above and beyond to help us have a wonderful vacation. The house was perfect for our needs - comfortable, clean, and affordable. The deck was great for reading, relaxing with the birds and iguanas, and watching the sun come up. The kitchen was well-appointed and there were plenty of sheets and towels. We didn't even rent a car for most of our stay, as "town" is only a 15-minute walk away, and we easily caught a shuttle to Flamenco Bay.

We had a great time at Casa Chalet! The house was perfect for us; Natural, comfortable and private. The owner went out of his way to help us with some travel issues. The deck is completely private and the views are great both water views in the day and stars at night. I have not slept that good in months! The internet and Wifi works great (sometimes we wished it would not). We are definitely coming back :-)

Please, please, don’t stay here under any circumstances. We have rented all over the world and this is the worst dump anywhere. We just got back from 2 weeks of hell in Casa Chalet on Culebra.

We had been promised that we could drop our bags at the house on arrival and go to the beach while it was being cleaned. But the owner had accepted a last minute rental so the house wasn’t ready and there was no key to lock the door. The care taker’s husband promised to be right back with a key. By 5 PM, the care taker finally showed up with the key. A vacation day lost with no beach. We hung out on the deck and noticed the deck boards were rotten, splintered and had nails sticking up 3/8 on an inch all over. You could not walk on the deck without tripping. Don’t even try to walk on this deck in your bare feet; you’ll rip your feet apart.

Everything about this house is wrong. The refrigerator runs constantly because the door is sprung and water drips down all over your food. The stove malfunctioned on the day after Christmas and we had to throw out the food we had planned to cook. The window and door screens don’t fit properly allowing mosquitoes and other biting insects to invade the house. We were bitten to death every evening. Finally we resorted to buying a whole house spray to protect ourselves.

The bed sheets and towels are worn so much they are thread bare and full of holes. There are no beach sized towels; you need two towels just to lie on the beach. The dryer is not vented properly; just propped up against the screen window. The laundry room is full of lint that covers even the “clean” towels and sheets that are stored there.

The kicker had to be the 1 “sharp” knife in the house, with a broken handle tapped together with duct tape. There are no glasses; we had to buy plastic glasses for juice and wine. There were no basic supplies that come with every rental: flour, salt and pepper, cooking oil, and a few spices. There are no beach chairs; we had to rent them at Flamingo Beach each day.

Stay away from this place. When we brought these issues to the owner’s attention, he said “You’ll get used to the place after a few days”. When the stove stopped working, he said “Everything will be fine; you still have the microwave and the coffee maker”. Do not rent this house.

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We were looking to get away and when we saw Casa Chalet online we thought OK this is different! We were not let down. Tucked into a private corner of an island neighborhood we got to experience a totally different life then we were used to. The views and sounds of the surroundings, the chickens running around the iguanas in the trees (if you look) was just what we needed.

The house had more then you would expect from a moderately priced rental property. It was perfect for us. The internet, TV and washer and dryer all worked. The kitchen has everything needed. We suggest renting a jeep because there are many places on the island that you don’t want to miss. We are planning on making this a yearly trip, we miss it already.