2/10 (非常に不満)
Thomas K.
2025 年 1 月 9 日
良かった点 : チェックイン
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
We Regretted Staying Here
The place looks nice, but our stay turned out to be a nightmare.Maintenance problems: The place was poorly insulated. The dryer's On button was smashed in before we got there (making it hard to use), and the sensor didn't work. The door for the dishwasher needs to be repaired. Before we arrived, they had replaced the downstairs toilet handle with a cheap part that fell apart when my partner flushed it. The host said it probably wouldn't be fixed while we were there. (It wasn't).Management problems: There was no broom/dustpan to clean the floor. I notified the host about it a couple of days before we left. After we stayed, we got a bogus "excessive cleaning fee" of 120 despite the notification. The host actually had the nerve to say that the broom and dustpan were there. The only way that could be physically possible is if they were placed there after we left.Besides, all that was needed was a bit of sweeping of the kitchen floor. We wanted to do this but couldn't. My partner and I are older folks who spent quiet time, some light cooking and sitting up in bed side-by-side reading for when we were in there. We didn't have people over, nor did we do anything that would require more than minimal cleaning. The "excessive cleaning fee" was nonsense.The 10:00 AM checkout time and lack of flexibility were really weird. It was out of season.The listing falsely said that this was a "luxury condo." Luxury implies decent maintenance and no bogus fees.
Thomas K.
2024 年 12 月に 6 泊滞在
