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We really enjoyed hosting Sarah. They were a wonderful group to host and we really hope to have them stay with us again. They were kind and generous to our staff. Thank you again to Sarah and her group for her stay with us. Happy Holidays from all of us at Crystal Cove Villa

Thank you Keith we really enjoyed hosting you. Can’t wait to host you again in the future!

Dear Justin, Thank you for choosing to stay at Crystal Cove Villa and for taking the time to leave us such a wonderful 5 star review! We’re happy to hear that you enjoyed your stay. Your satisfaction is our priority, and as affirmed by your feedback, we pride ourselves on our exceptional service. We hope to welcome your group again and make your stay even more wonderful than before! Joanna Property Manager

Thank you so much for taking the time to review our Villa. I am delighted that you had a great stay with us. Thank you for all your kind words! It was a pleasure to host your group Peyton. We hope you come back to stay with us again in the future!

Hi Jeannette, Thank you for choosing to stay with us and for taking the time to leave us such an amazing review! We’re happy to hear that you had wonderful stay. Your satisfaction is our priority, and as affirmed by your feedback, we pride ourselves on our exceptional service. We hope to welcome your group again and make your stay even more memorable! Joanna Property Manager

Hi Kalisha, Thank you very much for choosing to stay with us and for a fantastic 5 star review! Your feedback is greatly appreciated. We are delighted to hear that our staff made your experience enjoyable and memorable. We can’t wait to have your group back! Joanna Property manager

Dear Paul, Thanks so much for your feedback! We are delighted that you enjoyed your experience, and we truly appreciate 5 star rating. Our team works very hard to keep our guests happy and your review made our day! Thanks again, and we hope to serve you again soon. Joanna Property manager

Thanks Melanie for the review we really enjoyed having you and your family stay with us and look forward to your return one day. We appreciate you taking care of our staff and highly recommend Melanie and her family as guest.

Hi Mary, Thanks for taking the time to leave a review. I apologize about the hot tub giving issues, we tried are hardest to repair during your stay but some parts can’t be sourced locally. Thanks for understanding and I’m glad the rest of your stay with us was great. We do hope you will consider staying with us again the next time your in Jamaica. Jordan

Thank you so much for choosing our property and leaving us such a beautiful review, Avelina! We are so happy that you loved your experience. It warms our hearts to hear such amazing feedback! We can’t wait to have your group back! Joanna Property manager

Dear Tammy, Thank you so much for choosing to stay at Crystal Cove Villa and taking the time to leave us such a fantastic 5 star review! Your feedback is greatly appreciated. We’re delighted that our team made your trip unforgettable. It was truly a pleasure for us to host you and your group and we are looking forward to welcoming you again soon! Joanna Property manager

Dear Calvin, Thank you very much for taking the time to review your recent stay with us! We are delighted to know that you enjoyed the property and amenities that we offer! I am very pleased to know that our entire team made your holidays a positive and an exceptional experience. I will share your feedback with them to let them know to keep up the amazing work. Thank you for sharing what we should improve with us. We do appreciate your feedback. Once again please do accept my sincere apologies for the electrical outages. I contacted the electricity provider (the only one on the island) the day of your departure to discuss this matter. Unfortunately they were working in certain areas of the city to improve the overhead power lines and that evening (when power outages occurred) they had to run the tests in our community. We do apologize for the inconvenience this caused. We will continue working towards improving our systems. I also conveniently placed the notes with my personal number in every bedroom (bedside table), in case of any situations, to be able to reach me directly, for emergencies or if something was wrong. I am available for our guest and I am sure if I received earlier the information (when power outage happened at 5 pm) I would be able to restart and repair the AC unit - for it to be ready to work at night. I was not aware of this issue and I do apologize for the inconvenience it caused. I hope overall your experience and stay with us was pleasant and this situation did not affected your trip negatively. We wish that we will be able in the future to make your stay and experience even better and that your next visit will run smoothly without any issues. We hope to see your group back very soon! Thank you! Joanna Property Manager

Dear Julian, Thank you for taking the time to leave us such a wonderful review! We are extremely happy to hear that you enjoyed your stay here at Crystal Cove Villa and that your expectations were exceeded. Your positive and great experience is our priority. We are glad to hear that our staff made your stay very pleasant. We are always trying our best to make your experience memorable, and we are glad that we have achieved it! We hope to see your group back in the future! Thank you! Joanna Property Manager

Hi Kadia, Thanks for taking the time to leave us a review. It was amazing planning your trip with you. The staff absolutely loved having you and planning all your meals. We look forward to you staying with us again in the future. Jordan

Dear Pamela, Thank you for staying with us and taking the time to leave your review. We are ordinarily known for our exemplary customer service here which is why I truly apologize that your experience was not what you expected and for issues that occurred during your stay. We really appreciate you bringing this problems to our attention, all feedback is important to us. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. Keeping our guests happy is our number one priority therefore we provided training to all members of our team in order to improve the communication and guest experience. Our cancellation and refund policy is always easily accessible on the website if needed. We replaced the tv, refrigerator and problematic air conditioning units for new ones. We also repair, change and address any issues as fast as it is possible. Property manager is conducting daily inspections and is available after hours remotely for the convenience of our guests. We hope you will consider staying with us again in future, we will be able to offer you discount, improve your stay and provide you with memorable experience up to our high standards. Joanna Property manager

Dear Melissa, Thank you for such a wonderful, detailed review and for taking the time to write about your stay with us. I am very pleased to hear that our staff and villa made your stay the best experience so far while in Jamaica. As you mentioned: “The property is immaculate, but the staff really makes the place stellar”, we believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time! It was absolutely a pleasure hosting your group!!! We hope to see the whole group back very soon. Thank you, Joanna Property Manager

Thanks again for staying with us Colleen. I apologize for the few hiccups that may have occurred during your stay but I’m happy it got all sorted out. Also thanks for being understanding about the grocery prices in Jamaica. I’m glad you had a wonderful time in Jamaica and hope you will consider staying with us again in the future. Jordan

I would like to take the time to address this extremely unruly and rude guest. She started trying to find issues during her stay after we advised outside guest are not allowed on property. The pool uses a low voltage light. It is not possible for someone to electrocuted or hurt from a low voltage pool light. Guest were also advised of this and continued using the pool through out there stay but still mentioned it. There were no pictures of inside dining???? Why would you assume miraculously one just appeared that weren’t in the photos?? Staff go I. The house to clean 😂😂😂. This guest is so ridiculous we absolutely will never rent to them again and will pass if they try and book in the future. There are no peer either in the house unless open food containers are left in the rooms which they were