Icon-Brickell、W Resort Free SPAのアーバンオアシスの高級ウォーターフロントコンドミニアム

I really appreciate you choosing to stay with us, and I’m truly sorry for any confusion. I offered the early check‑in at no charge because the pool was closed that day, and I wanted to make sure your stay still started off on a positive note. All of the linens in the unit are Hotel Collection from Macy’s, and the mattresses are Tempur‑Pedic, worth over $7,500. Everything is exactly as shown in the photos I personally took. When you arrived, you mentioned how beautiful the place was and how excited you were, and that genuinely made me happy. The only reason I reached out afterward is because the towels and king‑size linens were returned with stains that unfortunately couldn’t be removed. I tried four different cleaning methods hoping to avoid charging anything at all, but the stains didn’t come out. Because of that, I do need to replace them. I only charged half of the actual replacement cost, not including the time and travel involved since I live an hour away. I’m truly sorry for the inconvenience. I always want every guest to have a great experience, and I hope this helps clear things up.

Thank you so much for your review, you are always welcome, and remember that you have now a new friend in Florida.

Thank you so much for your wonderful review, We are super happy you enjoyed the beautiful views and the centric location. It was an absolute pleasure hosting you and we really hope you come back! You have a home in Miami

Thank you so much for staying at my unit, it was a pleasure meeting well educated Guests like you and your daughter, you are welcome at any time,

I am glad you enjoyed your stay. Thank you so much John

Dear Karen I am so sorry that you want to check in at 4:30 but as you can see in signed contract check in is at 5:00 pm, and you wrote to me and requested check in at 5:30 PM, parking is free but not when you booked for only 3 nights (Building regulations) Sorry about the pool but the day you check in the pool was getting clean and Guest are allow after 24 hours because all the chemicals preventing damages to your skin. About the keys both keys always work, if you are talking about the fobs, when you check in both fobs where working find but from time to time they get discharged and it needs to be recharge, thats an issue out of my control because a fob can last 2 weeks or it can last two months so I do not know when is going to discharged,,, you were very demanding but as I told you before I live 1:45 minutes away from the condo you could do find with the two keys and one fob because you were only 3 Guests, but you use strong words and you were very demanding, and your check out it was next early morning, so to make you happy I drove 2:50 minutes in traffic and when I was 5 minutes away you wrote to me and told me not to come because you where living for dinner. Moreover check out time is between 10:30 and 11:00 am, max 11:30 am and if I do not have any other Guest check in the same day I allow Guest to stay till 12:00 noon. I am very sorry about all misunderstanding. I am in to make a memorable journey for all my guests. John

Hi Christopher, I am truly sorry for your experience at the property during your visit. My aim to have a super smooth check-in process, I always do person to person check-ins and check-outs to make sure my Guests will have everything they may need, please remember that you requested a check-in at 3:00 pm and you show up and hour earlier, for the check-out I was there on time at the lobby and it took me around 15 minutes to get to the unit due to the elevator rules imposed by the resort (only a max of two people per elevator or entire family), we were still on pandemic at that time, regarding the furniture is all high end, and all are in 85% conditions. As these items are not designed for commercial use, they do tend to show dirt more easily than darker industrial fabrics. My housekeeping team always tries to leave the apartments in pristine condition, but in the event something is overlooked, we always try to make it right. In addition to regular deep cleaning by my housekeeping staff, upholstered items are steam cleaned as needed. However, sometimes stubborn stains may remain. Please rest assured that my unit is thoroughly cleaned and sanitized between each guest, and damaged items are repaired or replaced when necessary. The reservation was for 4 Guests and you end it up having a large group of young people in the unit, who caused damages to the unit, make hole in the wall and stained towels and bed linens. It would seem that the rating given to my unit on your behalf would be on account of incidents outside of our control, thank you again for staying with us and we appreciate your feedback!

Hello, Mr Victor P, i want to apologize for any inconvenience you might have had during your stay on my property. First let me clarify any misconceptions that you might have had. The apartment is always meticulously cleaned, cleaning service is not included during the stay. The property has a spectacular city and water views. Pictures that are on HomeAway.com are actual views from the property. The dishware is a high quality and it matches the apartment decor. WiFi service is available throughout the 10 acre Oasis. Please accept my apology Sincerely, John