Hello, I’d like to leave a good review as our overall stay went well, however, there were several discrepancies that I’d like to address.
The driveway and parking area is not described or explained in any of the online descriptions. When we arrived, the driveway was extremely difficult to navigate and potentially dangerous for any vehicles without 4 wheel drive. One of the guests was attempting to enter the driveway and maneuver around the area and almost had a catastrophic incident when a gravel retaining wall began to collapse. Better description of the area and disclaimer for the state of the driveway should be given to potential renters.
Upon walking up to the cabin, the front window had been left completely open. (I was told this occurred by the cleaning crew) This caused the cabin to be cold and allowed debris (leaves and bugs) to be let into that bedroom.
As we settled into the cabin on the first night, it was evident that a basic sweep of the house had not been done as there was obvious dirt and debris throughout the house. This wasn’t a big deal apart from the fact that you pay a cleaning crew to do these basic tasks and this fee is apart of what we pay for.
Additionally, the upstairs bedroom had an infestation of ladybugs. Photos were sent to the provided phone number on the guest book. I was told that cleaners would come to clean the bugs but that was never followed up with. We ended up vacuuming the bugs. Throughout the night more bugs continued to enter the bedroom through crevices in the ceiling and exterior walls. This made this bedroom uncomfortable and unusable for one of the nights. Apart from the upstairs bedroom, there were bugs throughout the entire cabin in various places and bedrooms.
Again, our over all stay was fine and I understand some things are out of their control, however, when you pay a lot of money for “luxury” cabins there is a certain standard that is expected. I feel as if this standard was not met.
I had no intentions of voicing the majority of these issues publicly, aside from the driveway situation as it can potentially be dangerous, however, the company never responded to any txt messages or emails following our stay.
We have stayed at many cabins in the Broken Bow area and have had many pleasant stays with great hosts. Unfortunately this hasn’t been one of them.
