Luxury beachfront condo 3/3.5 corner unit huge terrace superb location

We had issues in our stay.

After a week of “roughing it” in another city, we chose this unit for the on-site bar that is advertised as well as pool side food/drink service mentioned in reviews. There was neither. The fact that the owner did not know this is a little deceptive and even more frustrating. Owner should state when bar/pool service is available in the unit description.

Drinking water safety should be clearly communicated - it was not. This was our second week in Mexico, we were already a little impacted, and wanted to take no more chances. Nothing was communicated to us and first few texts were never answered. The owner finally responded that there is a filter on the water feeding the refrigerator and we could get 5 gal water containers from downstairs for a minimal fee to use. However, we had no holder for the 5-gallon jugs. We requested one and were told we would receive one, but it never arrived. The owner blamed the housekeeper.

No written instructions on internet access. Confusing texts about lobby versus unit access with network and password info incomplete. Finally got unit info from the cardboard router box in the unit.

Television had multiple remotes and inputs and again came with no instructions. More communication required to get assistance and then all stations apparently Spanish only. Owner should state Spanish-only television in the unit description.

Workers in and out dealing with a tub leak to the unit below. Water to our unit was shut off the morning of our departure. No hot water in the shower one evening. No functioning lights in one of the bathrooms.

Why does unit description state this "Arrangements can be made in advance for early check-in or later check-out at no extra cost." when in fact you charge $50.

Owner was not that helpful. She stated that she was dealing with an issue with her son, and evidently had no substitute in place. So many of these questions could have been avoided with a simple page of obvious FYI questions and answers. Unit, pool and beach are lovely. Friendly and helpful security staff. Unit is not currently renter-friendly, however.