Beach Cottages Ocean & Pool View Condo

Hi Pat, We take cleanliness concerns very seriously and conducted multiple thorough reviews in response to your claims. Prior to your arrival, detailed inspection photos were completed by out cleaner's which we carefully reviewed, and none of the issues mentioned were present at that time. In addition, by chance our ownership team had conducted a comprehensive inventory at this property prior your stay, opening all cabinets and drawers, and no concerns were identified. The sleeper sofa was also inspected, and no odors were noted. Since we take cleaning complaints very seriously, following your departure, we completed another full inspection of the property, and again, none of the reported issues were observed or substantiated. Given the consistency across these multiple inspections, we were unable to validate any of the concerns raised. In the end, given that your complaints were submitted to us 3 days after arrival with no verifiable evidence and your first question was regarding refunds - we determined that your request appeared to primarily be positioning for a refund, which is not supported in our policies or the platform policies. Gus & Lindsey

Hi Keith, Thanks for staying at the property and glad to hear you had a great time! Our dryer vents are cleaned regularly by the association and we have maintenance readily available for all guests. We would have been happy to look at the door for you, but we do rely on our guests to communicate with us so we help. We hope to be your host again soon! - Gus & Lindsey, HSVR