4/10 Poor
PENNY P.
Jul 9, 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Disappointing
A few years ago this was a luxury condo and I loved it. This is my third time renting it in the last 12 years or so. It is sad then to write this negative review but it really was that bad. The carpet is old and dirty, My daughter upon arrival with 3 children had to wash all bedding and some towels and do some cleaning. The mattresses are soft and go almost to the bottom when setting on them, couches were outdated and dirty. A stool outside was broken and sitting in our closet, another one leaned toward jonses. We couldn't park in any numbered spaces , so at times had to walk quite a ways. Handprints all over the outside glass deck. I feel so bad writhing this because the bones of the condo are so beautiful just needs a total updating. I paid luxury condo prices and did not get what I had paid for. The manager's response was great at first, he was not responsible for the cleaners but after requesting them to come mop the floors and clean the bathrooms, there was no response, nothing for the rest of our stay. The last thing you want to do upon arriving for a hopefully wonderful vacation is have to clean and do laundry. Like i said it was at one time worth the money but no longer. I have rented thru VRBO for at least 30 years and have never written a bad review. I have never had an experience like this before. It is not easy for me to do this but when you pay a higher price so you have a nicer condo for your family and there isn't much of a response??
PENNY P.
Stayed 8 nights in Jun 2024
