Know before you go
This area may have travel restrictions related to COVID-19.
- 100% refund if you cancel at least 60 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 30 days before check-in.
- No refund if you cancel less than 30 days before check-in.
Damage and Incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 6
Minimum age of primary renter: 18
- What happens with keys on arrival and departure? Once your booking is confirmed, we will ask you for an estimated time of arrival so that we can arrange for you to be met at the property. You will be provided with their details and asked to call them 30 minutes before you arrive in case you are subject to any delays. On departure, we ask that you simply leave the keys in the designated area of the apartment and close all doors behind you. When I arrive or during my stay, what do I do if there is a problem with the property? We pride ourselves in making your stay with us as enjoyable and problem free as possible. We have a thorough housekeeping and inspection programme that should highlight any issues before your stay. However in the unlikely event that something does go wrong or is not working, you will be provided in your welcome pack with emergency contact numbers and we will do everything we can to rectify the problem as soon as possible. Please note that only contractors or companies approved and agreed by us are to be used and should you decide to arrange an alternative it will be your responsibility to cover any costs incurred. ? What happens if I break something in the property? We understand accidents happen and would ask that you let us know as soon as something happens, this includes breakages and spills. We can then make the necessary arrangements to replace said items or organise for the spillage to be cleaned as this will avoid permanent damage and increased associated costs. By booking with us you agree that you will look after the property and be respectful of the contents. We have thorough housekeeping checks and complete an inventory after each stay, so if we notice any breakages or damage, you will be notified and any costs will be deducted from your damage/security deposit. If the damage is more than the deposit, by confirming your booking with us, you agree to pay any additional monies immediately on request. Am I allowed to have a party? As the property is in a residential apartment block, we cannot allow parties other than a quiet dinner party. We ask that you don’t display any balloons or banners and our neighbours have emergency contact details, should they be disturbed. If we receive a valid complaint from anyone regarding the noise level during your stay, or behaviour of you or your party, we may ask you to leave immediately, your damage/security deposit and/or any other monies paid to us will be retained. What do I do when I leave? When you leave the property, we ask that you take out all rubbish, take away any food from the cupboards and fridge. We also ask that you leave the property as you found it. Any excessive time needed over and above a standard turn around clean will need to be paid for by you and deducted from your security/damage deposit. What happens if I lose my keys? Guests will be charged a minimum of £25 per set of lost keys. If we need to replace any locks as a result of lost keys, guests will be liable for any associated costs. In the unlikely event that we have to call a locksmith where a guest has lost keys, guests will be liable for those costs as well.