Luxury Beachfront Retreat w/ Hot Tub, Fireplaces, Patio, Easy Beach Access

Thank you Juliet for the feedback. I am glad to hear that you really enjoyed your time at our place. We take pride in keeping a clean environment for our guests, as it shows in the Superhost status and 4.87 ratings we have on Air bnb. We have provided your feedback to the cleaning crew and asked them to address your concerns. Thank you again for your feedback.

We submitted photo evidence with a damage claim related to Jena’s stay and are working directly with VRBO through their claims process. The property was professionally cleaned and personally inspected shortly before Jena’s arrival, and the hot tub had just received a full service with fresh water and new filters. After this five-night stay, our cleaning team found excessive carpet staining, sticky black residue on the indoor jacuzzi, and significant red and pink staining around the sides of outdoor hot tub, requiring it to be completely drained and cleaned. This was one of the most extensive additional cleaning situations we have encountered in our years of hosting.We stand behind the condition in which the home was provided and the documentation supporting our claim. Based on our experience with Jena’s stay and the condition in which the property was left, we would not host her again.