Ridge Overlook | Stunning Mountain Views

We take safety concerns seriously, which is why it’s important to clarify the facts here—especially as this review leaves out key context. Before arrival, this guest attempted to cancel their reservation over pool safety concerns, despite the home being fully compliant with California regulations and equipped with multiple required safety features. When that cancellation request was not approved, the stay proceeded as scheduled. During the visit, a toddler in the group locked themselves inside a bedroom. While understandably stressful, this is not an uncommon situation in residential homes with standard privacy locks. We responded immediately by dispatching a maintenance technician and advising the guest to contact emergency services for the fastest assistance. Emergency personnel safely resolved the situation, and we proactively replaced the lock afterward. Following checkout, the situation shifted to repeated claims that the home was “illegal” and demands for a full refund. In response, we thoroughly verified the matter with the fire department, police department, fire marshal, and local code enforcement. All confirmed that the property—and the interior door hardware—are fully compliant, with no violations of any kind. It’s worth noting that the only resolution the guest would accept was a full refund, which was denied. This review appears to stem from that outcome rather than any actual safety issue or code violation. We understand that accidents can happen, particularly when traveling with young children. However, presenting a compliant home as unsafe or improperly managed is simply not accurate. We remain committed to maintaining a safe, well-managed property and responding promptly and responsibly when unexpected situations arise.