豪華なボーターのパラダイスニュービルドバケーションマンション - ロイヤルハーバー

We are glad you enjoyed your stay in this outstanding waterfront Naples home with infinity spa & pool and direct gulf access. We hope to see you back real soon! Your Aloha Florida Vacation Rental Team!!

Thank you for your feedback. We’re happy to hear that you enjoyed the beautiful home and its amazing location, but we’re sorry that certain aspects of your stay did not meet your expectations. Regarding Your Concerns: Bikes & Loungers: We regret that they were not in perfect condition. These issues have been addressed immediately. Garage & Construction Materials: Some few owner property remained on-site, and while we strive to accommodate requests, certain items could not be moved. However, there was still plenty of space in this oversized three-car garage to park two cars comfortably and exit without difficulty. Appliances: The refrigerator was working upon arrival but unfortunately started to fail during the second week. These things can happen unexpectedly. We immediately provided a temporary refrigerator and had a brand-new one installed within two days to minimize any inconvenience. Garage Opener & Cleaning Supplies: While our standard policy is to provide one garage opener, we understand guest preferences and will reassess our approach. Handyman Service: We only work with trusted professionals and ensured timely responses and immediate assistance throughout your stay. We also want to address a few critical points: The house was left unlocked overnight after departure, which is a serious security concern. Several damages were noted upon check-out. Our team responded promptly to daily calls and texts, assisting with all inquiries immediately—whether it was helping locate kitchen equipment that was properly stored, explaining TV functions, or addressing any other concerns. We are always committed to providing exceptional service. We appreciate your feedback and will continue to improve. We hope you still enjoyed your time in Southwest Florida. Best regards, The Aloha Florida Vacation Rental Team

We are sorry that you feel you had a bad experience. We pride ourselves to provide the best customer service possible. Let’s explain our side of this review. We always check-in our guest personally, which has been in this case at 10 pm – No problem. The guest seems to be not in the best mood, which is more than understandable after a long flight, so I explained the most important things and offered to return the next morning. This was declined, but I was told that they wouldn’t accept the Keurig coffee machine and I purchased a simple coffee machine at the same night. Days later we received a call that a toilet seems to not stop running. This is a new build home and everything was working perfectly upon arrival of the guests, but things can happen. We checked and were not able to fix it, so we called the service immediately and close to the holidays got an appointment 2 days later. Sadly, this appointment was canceled and postponed another 2 days because of illness in the plumbing company. I called the tenants and let them know but they said they don’t mind. I asked them if we should try to get another company over the holidays, but the wife told us they have 3 other working bathrooms for the 2 of them. At the time of the visit, I noticed that they had moved big furniture pieces as well as a wall mounted TV to different rooms. They told me they needed way more silverware, plates, a super sharp knife, a champagne cooler and other items, since they would give dinners for multiple people each night. An understandable wish, though never asked during multiple successful rentals, I went and purchased all of this and brought it to them the next day. Everything was explained, mutually agreed, accepted and signed off on. The house and rental agreement quotes that a late check out can be arranged and booked for a fee as it is in Hotels. The mentioned charge of $ 750 breaks down in these amounts: electrical usage with Tax beyond included rate: $ 374.00, grill cleaning fee: $75.00, exchange propane tank: $45.00, get new TV remote (one was missing): $50.00, Call service technician to get moved TV working: $90.00, Deep cleaning of dining chairs and couch: $80.00. Bank Fee for wire transfer: $50.00. We feel responsible to always respect our tenants and home owners needs and rights, and act fair and with due diligence.