3 Bedrooms, 2.5 Bathrooms, 6 Sleeps
Canceled bookings will not receive a refund
The home was great and very comfortable! Great communication from the manager.
I would recommend this home for your next trip. It was very convenient and clean. Would definitely stay again.
Poorly maintained property with many problems
We selected this property for a 6 week stay while we were waiting for our house to complete construction. The first thing we noticed was that the property was very dirty, and looked like it hadn't been cleaned. The carpets were stained throughout. We did photo documentation of all the issues. The pergo floors were buckled due to apparent water damage, and there were several gaps throughout the house in the flooring. There were cracks in several spots in the ceiling in the living room, where it appeared there had been water damage. There were small holes in walls throughout the house. Every cabinet had chip marks around the knobs, as well as damaged surfaces of the night stands. The couches had peeling leather/pleather and springs on the couches and kitchen chairs seemed to be broken, as we sunk into them when sitting. The living room TV is also a very dated box TV with poor picture quality. There were several cobwebs in corners. Just not a clean house. And it got worse. As our daughter went to bed, she noticed there were bed bugs in her bed. We inspected all the beds in the house and the bed bugs seemed to be confined to one bedroom. The next morning, we called the property manager, told him about the bed bugs and our dissatisfaction with the cleanliness and damage of the property. We were told there was a long term renter who moved out the day we moved in and they only had 2 hours to clean. We asked them to get over immediately to remedy the bed bugs and clean. They came later that day to "spray" the room with the bed bugs, and then sent another crew the following day to clean the carpets, and changed out the mattress and beds in the room with the bed bugs. It was a crew of cleaning/maintenance folks, and not a professional bed bug removal or carpet company. The house did look in better shape after they left from a cleanliness standpoint, but was still very worn. We later found cockroaches a few different times. There didn't seem to be an infestation anywhere, but every few days, a sighting. They brought over roach traps/poison for us to place around the house. I noticed that there were already several traps in corners and under furniture, so I'm guessing this was not a new complaint or problem. Needless to say, we found a way to move out early 3 weeks into our 6 week stay and get into our new house, even though construction wasn't yet fully completed. Definitely not a place we can recommend.
We specifically told the guest that the house needed 24 to 48 hours for cleaning and maintenance to be completed due to a family that had been living at the house for 6 months. She chose to move in early as according to her "they rather move their family in early than to have to stay at a hotel with all their belongings, kids and dog". Our crew was at the house promptly for 2 days straight to address and fix all the issues, which they did not have time to address in the 2 hour time frame between previous guest's check out and their check-in time. We have a number of text messages from them indicating their satisfaction and thanking us for getting the house back in order. Our crew painted, replaced furnishings, beds , mattresses (all with brand new replacements), purchased brand new linens, towels, etc for their family. We are shocked to see this review from her after going above and beyond to make her happy, and despite her and her husbands numerous messages expressing gratitude for all that was done by our crew. It is utterly unrealistic for her to expect us to have the house in perfect order while only having 2 hours to address everything, after having a long term tenant move out. This was told to her prior to check in and she herself chose to move in early.
All issues have been addressed and fixed at the house at this time, and this property remains one of our most popular property which is rented pretty much all year round.
Unprofessional owner and , very much in need of renovation
The red flag begun when we was denied the address to the property days before our arrival. Understand we were coming from New York City to Charlotte North Carolina. We arrived in Charlotte at 12noon with no address. So we were stranded with no directions at the airport. Finally at about 3:20pm an address pops-up on my email address. By the time we get food and other things together the time was now alittle after 7pm. We arrive to a nice looking house in a nice neighborhood. The place smelled clean. At first glance things look decent. Once unloaded and settled down. We notice the livingroom furniture was worn and sinking in. In the kitchen the ceiling showed signs of water conditions. The towels and face cloths weren't freshly clean. My sister choice the downstairs bedroom. When she sat down on the side of the bed. The bed collapse on her. Immediately we attempted to contact the owner. He responded about 45min later. "What happened, "Do you have any children there".
Everyone in our party was over 21year old,and the owner was more than aware of that. We paid and requested three bedrooms for a party of three adults. Now on the first day of our stay we're inconvenience and left with two bedrooms. The next day Friday the maintenance came and remove the broken bed. Dressed up the mattress and left it on the floor. We made several attempts to get a resolution to this disaster. We arrived on Thursday and was scheduled to leave on Monday. On Saturday at 8:30pm two days after our arrival. A message was left in the form of a text saying that there was another property that we could relocate to for the last day of our stay. At 11:30pm three hours later that same evening. We responded that we would definely be ready to move the next day. Sunday we prepare to move and by 12noon we hadn't heard anything. We called and texted and was told that because we didn't respond right away, the night before the space was given to someone else. We were left the ENTIRE stay without a third bedroom. The final word was that the bed would be replaced after we had left. We are still waiting to hear how we will be compensated for the the loss of the use of the third bedroom that we agreed and paid for.
UPDATE: We filed a property damage claim against this guest which was paid and approved by HomeAway/VRBO upon investigation and she has been banned from the site.This review is at best very disingenuous and not factual at all..Our regular check-in is between 3-4pm as it is clearly indicated on our listing. According to her, they received the instructions at 3:20. We had also let her know that we had a guest check out that same day and that our housekeeping was getting the house ready for them as soon as possible and that an early check-in was not feasible - we have all the messages on the site indicating the same..
Regarding the bed, our housekeeping was inside the house that same day and there was absolutely nothing wrong with the bed as we had guests at the house just prior to this guest's arrival. They contacted us on a Friday night indicating the bed "just simply collapsed upon being sat on" which we found to be very odd. One of our agents contacted them within the hr (on a Friday night) and we promptly dispatched our crew to the house the next morning to remove the broken bed, and to set up the bed for the in a usable manner, which they did. Upon removing the bed, our crew found several used condoms which they had the audacity to just leave under the bed for our crew to clean up, all the while maintaining that they "just sat on the bed and it collapsed". The guest was extremely rude to our crew which was only there to help and even asked them for a full refund while they were cleaning their mess/damage. They were expecting us to replace a huge California king bed which they had clearly broken right away during the weekend. After realizing that we won't fall for their lie , they became even more irate and called their credit card company trying to reverse the transaction and to just stiff us, while staying at our house the entire time of their reservation. We currently have a property damage claim against them and the guest has been bared from renting on the site.
As it is evident, their review is just another attempt to damage us since their petty scam to get out of paying for their stay did not work. Our previous reviews on this property speak for themselves and we hope that this guest will be permanently barred from the site so that they won't have a chance to do this to other hosts.
Nice House, Great location
The house was just what my husband & I needed for our visit to see our daughter and to celebrate our 6th year anniversary. There was alot of room and the decor was nice. The location turned out to be perfect eventhough we initially was looking for places to stay in the heart of Charlotte, NC. We would rent that house again.