Top Floor Penthouse @ Waikiki Beach Tower - Direct Oceanfront Condo in Waikiki

Thank you for your review. We are glad you enjoyed your stay. We are sorry you did not contact about cooking utensils, etc as it seems there are a good amount and basics, but we strive for guest satisfaction and would have seen what we could do if you had any concerns. As for bedding, comfort varies to different people, but I don't believe we have had complaints, but rather compliments. We will be sure to investigate and see what can be done to be able to appeal to more people if possible. Also note that the beds are king, doubles (not standard twins) and a queen sized wall bed plus queen sofa bed. Safe travels!

Mahalo! Come back soon!

Mahalo! Hope you can enjoy again soon!

Mahalo for your review. We are glad you enjoyed your stay. It is an incredible view. Check-in is generally seamless, apologies for any misunderstanding by the valet who somehow had a delay in receiving your reservation which is not the usual experience, though it was sorted quickly. As for check-out, that is the time that was agreed on the listing as cleaners generally need the time to clean this large suite thoroughly. However, you did have the opportunity to get a temporary key and enjoy the 4th floor amenities after checking out of the suite. Safe travels.

Mahalo for your review. We are glad you loved the suite views and the spaciousness.

Mahalo nui loa Kimberly. We are thrilled you and your family enjoyed your stay in the suite and hope you return soon. We of course are happy your daughter was able to retrieve her rings. Best wishes!

Mahalo nui loa Darwin! We are so glad you and your family enjoyed your stay in this incredible penthouse. It was a pleasure hosting you and we look forward to your return.

Aloha. We are glad you enjoyed your stay with the location and check in. This is a large penthouse suite, and priced competitively with the hotel building directly. As for the AC, given it is a large suite, there is the AC in the living room and there is a separate AC in the master bedroom, so the bedroom area does have AC. At least you know for next time in case you forgot about that or your son did not show you as the property manager showed that AC to your son. Safe travels.

Mahalo Phil! We are so happy you all enjoyed your stay in the penthouse. Hopefully we can accommodate you and you can enjoy all the amenities and view again soon!

Mahalo for your review. We strive for all guests to have a fantastic experience. Just for clarification, guests can use liquid or other laundry detergent of their own or the pods we provide. We merely require whichever detergent used to be placed directly in the drum and not in the tray to avoid tray blockage with pods. We are thrilled you enjoyed the goodies and supplies we provided as well as the views and service. Safe travels!

Aloha. We appreciate your feedback as we want to ensure a great guest experience. In terms of the value of the penthouse vs other suites, we would like to note features of the penthouse suite, among the most custom upgraded in the building with incredible panoramic mountain and direct oceanfront views. It has 10 foot ceilings in the living room. Special insulated windows were also installed in the bedrooms with the spectacular direct ocean and mountain views. The height helps makes the view more spectacular and panoramic, and you can see the fireworks on Friday nights from this suite. These are just some of the extra features of the penthouse on top of all the other wonderful features included. We are also competitive to other penthouse in the building. However, we understand everyone has different perspectives on value. We also want to deeply apologize once again for the delay in one of your check-ins (as you did come to stay in the penthouse twice, with the second check in time being unfortunately delayed). As you were informed, the delay was due to a family medical emergency that morning. We responded a little over an hour later to your message that the door code was not working, and got it reset in minutes, by about 9:30 AM . As for late check-out, we would have loved to accommodate a 2 hour late check out but the schedule that day unfortunately did not permit a full 2 hour extension, though we were able to provide an hour extra. Best wishes and safe travels.

Mahalo for your review. We are glad you enjoyed your stay. Just to clarify about the acknowledgement, it is not additional terms but more confirming number of keys you received, things like that (an acknowledgement). Safe travels.

Mahalo. It was a pleasure hosting you and we are thrilled you enjoyed the suite and location. A hui hou.

Mahalo! We are thrilled you enjoyed your time at this penthouse oasis, and hope you can come enjoy it again soon!

Mahalo for your review! We are thrilled you enjoyed your stay. The panoramic penthouse views of the ocean, mountains, and city are incredible and we work hard to ensure a fully equipped and comfortable stay, always seeing how we can improve the guest experience. A hui hou!