Salvador's Seclusion | Cozy Studio Retreat w/ Heated Pool

it is discouraging to read that the only thing that upset you was something that should have never happened. We have many outlets for you to reach our office and staff and obviously have more than enough toilet paper and deliver to guests daily on request. We have checked and we have no communication from you on any of the many outlets. It is apparent that you ran into a cleaning crew that was unsympathetic because they are unrelated to our units and unrelated to our company. In the future we just request that you reach out to us be either the phone, the breezeway messaging app, texting us or stopping one of our employees that is wearing one of our Colocada shirts. I hate that another company left a bad taste in your mouth about our service. Our staff is actually trained to not use the word no. If the answer is no, they are directed to find another way to tell you and if you are unsatisfied with their answer, they are directed to reach out to management. I am confident that your interaction was not with anyone on our staff. Nonetheless, I apologize for the bad experience and I will track down who you interacted with and make sure they refer to us in the future. We look forward to your return trip and having the opportunity to show you how our service actually works.