The house is beautiful, clean and beautifully decorated. The beds are very comfortable, and the location is perfect--in Old Town and close to the animal hospital where our dog was being treated for cancer. Here's my only complaint--and it's not against the owners. The person who has been hired to manage your property was not friendly--very matter of fact, and owning VRBO properties in the past myself, it was not a good experience dealing with her. She chastised us because we had to leave early (we were not expecting a refund by the way) because our dog passed away suddenly, and we couldn't figure out how to lock the door and called and told her so. She was rude over the phone to us and told us that the house would have to stay unlocked until the following day when someone would come to clean it, and it would be left unlocked until then and luckily the house is in a good neighborhood. Isn't it her job to make sure that someone went to the house to make sure it was locked as a property manager? We did the best we could. My husband tried several times to lock the door (and he used to be a contractor--and installed many locks) and under the circumstances, were already upset about our dog. Like I said, we loved the house--but if it were mine, I would hire a different property manager.