Elkhorn Retreat: Condo with Pond Views, Pool & Pet-Friendly

Lorraine, thank you for acknowledging that MVP Vacation Homes responded promptly and professionally during your stay. We do, however, feel it is important to clarify several statements for future guests reading this review. Shortly after arrival, you contacted us with a serious allegation regarding the king bed linens, believing that a substance on the sheets was bodily fluid and that the linens had not been properly cleaned. We immediately took the concern seriously and investigated. It was ultimately determined that the substance was residue from a laundry detergent pod that had not fully dissolved during the wash. You also reported that the property had not been supplied with toilet paper. After raising that concern with our team, the toilet paper was subsequently located in the property. Additional concerns were raised regarding the floors and a toilet. We promptly offered to send someone to the property to inspect and remedy those concerns, but you declined access and advised us that your group would handle the issues yourselves. When access is declined, we unfortunately cannot inspect or correct a reported problem during the stay. We also strongly disagree with the statement that the floors “had not been cleaned in months.” The property is professionally cleaned between guest stays, including the floors, and there is no factual basis for stating that they had gone months without being cleaned. We were prepared to inspect and address the concern immediately, but our

Thanks Ginni, please come again! MVP Vacation Homes