Casa de Helios - パルミラビーチを見下ろすパノラマオーシャンビュー

We are sorry to hear that your experience at our home was less than perfect. Yes, due to hurricane Newton from couple of weeks back prior to your arrival there were some damages on the outside of the house. This included some broken light shades and one ceiling fan in the Palapa. These items were on order and could not be replaced before your arrival. We have not heard about anything else not functioning perfectly, such as garbage disposal, oven hood and refrigerator from any previous guest or from the property manager. We wish you had mentioned the problems to the property manager who was in touch with you regularly to ensure your stay was comfortable. He would have helped you figure out if the correct switches were being used. There is a user manual for everything in the house. Shower drains do get clogged sometimes if guests enter bathroom showers without washing off the sand from the beach. We heard from the property manager that this happened on the last day. Also on your departure, our property manager rechecked everything and found all to be working in perfect condition. As you can see from all the past reviews. all our guests have loved the house, its amenities, the ocean view and accessibility and the convenience of the location. We are sure, had you contacted the property manager with your problems they would have been resolved immediately.

We are sorry the tenant felt this way. This review is an outlier especially after a string of 5 star reviews by previous residents even following hurricane Norma on Oct 21, 2023. The tenant was very happy with the property when she checked in and did not complain about anything. She discovered a small area with damage while sticking decorations on the wall during a party she hosted and it has been fixed. The pool is brand new and only a year old - the photograph was of the old pool which had a turtle in it. We will update the pictures online to avoid future confusions. The tenant had notified the property manager about the master shower not draining well - this happened because people came in from the beach and did not clean up the sand before going into the bathrooms. The plumber was dispatched immediately and the problem taken care of. The property has fumigations done every couple of months. This review comes as a surprise as past reviews have only praised the comfort and beauty of this place.. It is our home away from home and we strive to make it a happy and memorable experience for everyone.

So sorry to hear that you had a less than perfect experience during your stay at Casa Helios. Hopefully you are fully recovered now – we heard you caught a bug on your flight in. It is a real shame you did not think the beds were up to your comfort level – we had some guests in Jan 2019 who reviewed that the comfortable beds were one of the best features. We appreciate your comments on the Casita – no one in the past has used the Casita kitchenette and the main kitchen is well stocked… but certainly we will add some more utensils etc in the Casita kitchenette. We hope you will return to our home in future as renters. You must be mistaken about the sale sign, as Casa Helios is our home away from home and it’s not for sale.