Wateroak shaded home with screened porch one direct block from beach

Dear Guest.

We are very sorry that you had some issues at the property. You are correct in that we do not live nearby, however we do visit the property usually twice a year to handle any needs. Once before the summer rush and another time in the fall or around the holidays to replace anything that was damaged or broke during the summer season. We do depend on the management company, and our guests, to be our eyes and ears and let us know of any items or repairs that need to be made. We do care about our property, and our guests, and take great pride in our home and are constantly maintaining. Once something is noted by our guests, the management company will strive to have it repaired as quickly as possible. We will have a discussion with the rental company and make sure that they are auditing the property weekly upon check out of guests to note any lights being out or other items that need repairing or attention.

We are actually on property this week (the week following you). We had booked this week to handle some of the bigger ticket items before the summer season and our property is booked solid for the remainder of the summer. We have only had good reviews for our home, and it is troubling that we have had someone that has not had a positive experience as we do care. I will address each item you stated so that those who are reading the reviews can understand what we have done, or are doing.

Washer/Dryer: We purchased a new washer/dryer on Memorial weekend (during the sales)but it was being installed during our stay this week as not to bother current guests and we could inspect the cords and venting during the process. The current washer and dryer were working great and I used them the first two days of our stay to wash all the slip covers in the home. We were replacing anyway as they were an older set and I wanted something for our guests that was more energy efficient, but still cleaned well. I am sorry the lint liner was torn on the old dryer.

Light out on Porch: I apologize there was a light bulb burnt out on the porch. That is something that is maintained by our management company and sometimes outside lights are not caught unless our guests report it. Because of this, I have a clear container that is on the shelf above the washer and dryer that contains back up batteries for the remotes as well as light bulbs for the lamps and other lights should they burn out during a guest’s stay. There were still two 60 watt bulbs left on the shel