Ocean One 209 - Complete Renovation 2 bedrooms - Spectacular Oceanfront Gem!

Rating Details:

The property manager was very helpful.

The vacation rental was spotless.

I was very happy with the location.

I was very satisfied with the condition of the vacation rental.

Overall, I recommend this vacation rental.

Reviewer Comments:

The whole experience was great. Rental staff was very helpful and friendly. Great customer service. Condo location and recent up dates were perfect.

This is a perfect place to stay on HIlton Head Island. We were two couples and this place had everything we needed. Everything was new and modern. Kitchen was beautiful and the bathrooms were both spacious and clean. The pool was perfect size (The pool was closed for our first full day when we arrived... they were resurfacing the deck... but the beech was open. :) We would recommend this property to anyone looking to be close to the beach and close to the action. Tiki Hut is just next door and Coligny Plaza is just a quick walk down the road. I also wanted to add a note: We are from Canada and the Covid-19 Pandemic was just starting to ramp up with Border closings etc. So we ended up leaving 2 days early and was pleasantly surprised that the owner had refunded us for our missed days with out even asking. THANK YOU! We will be returning for sure.

Rating Details:

The property manager was very helpful.

The vacation rental was spotless.

I was very happy with the location.

I was very satisfied with the condition of the vacation rental.

Overall, I recommend this vacation rental.

Reviewer Comments:

We had a great couple of bonus days while in the area for work. As usual, everything worked out great!

Unless you would like to commune with insects (indoors) for your entire vacation, you might want to stay somewhere else. In the master bedroom alone, we had insects crawling up the walls, crawling on the ceiling, on the bedside table, flying by our heads, on our toothbrushes, basically everywhere - it. was. GROSS!!! We reported this to the management company immediately upon check in. They gave us a spray bottle of Raid and told us they would have the place sprayed if we wanted, but that it could not be done for 2 more days due to the holiday. This was not an acceptable solution anyway because the primary location of the bugs was the master bedroom (although there were bugs outside of the master bedroom, too) and we did not want to be sleeping in closed quarters (with this being winter) with the place being freshly sprayed by a company we do not know. We do have pictures AND video (showing the bugs were alive) to prove all of this. Further, after the initial contact just after check in, the rental company was not reachable during their own posted holiday hours and when we pointed this out, we were told it was slow and the person on duty wanted to leave to watch a football game. It was so bad, we wouldn't even rent another unit in this complex again. By way of full disclosure, the rental company forwent their rental fee as a refund (15%), but the owners would do nothing. The rental company would not do anything further other than offering a 10% discount on a future stay. This was not an acceptable solution since there is no way we would rent either from these owners or this rental company again.