4/10 (不満)
Ashley S.
2025 年 9 月 14 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン
The only positive aspect of this stay was the quiet neighborhood and its proximity to the venue I needed to be at. Unfortunately, the overall experience was quite poor.Just a few hours before check-in, I was informed that the pin pad on the front door wasn’t working properly. The door could only be locked from the inside, which meant we had to leave it unlocked whenever we went out. I immediately expressed to the host that I didn’t feel safe leaving our belongings unsecured, and his only suggestion was to either take everything with us or lock items in a bedroom with a standard interior lock — not a reasonable solution for a paying guest. I requested a refund due to this major security concern, but the host ignored my message, and VRBO stated it was too late to cancel. However, if I had been informed of the door issue earlier, I would have cancelled right away.Because of this, I delayed check-in by almost three hours out of hesitation. During our stay, we had to lock our valuables in the car whenever we left the house — completely unacceptable.The listing also stated to keep noise down, which we did, but there was a dog constantly barking throughout our stay. I reported it to the host and even sent a recording, but received no response and the barking continued.Cleanliness was also lacking. The bathroom was dated, with cracked tiles, trash still in the bathroom bin, and holes in the wall. Clearly, a party had occurred recently because of the decor left.
Ashley S.
2025 年 9 月に 2 泊滞在
