Hersheyparkと他のすべてに近い - 素晴らしい近所の大きな家

Nancy, thanks for writing the review. We appreciate it but a little confused about the 3 star rating. You had mentioned you had a great stay and loved the house besides the fireplace issue. In terms of the heat not being able to be adjusted, the vents do open and close to regulate the heat. Guest did not make me aware of this until the end of her stay. In regards to the great room, that was a fireplace issue which I sent the handyman over to fix right away as soon as I had found out. Guest didn't want it fixed due to having large family over but I did offer electric oil heaters to compensate. The fireplace was fixed right after her stay and is in working order. We are now also installing black out window curtains for further comfort. We will continue to make any necessary improvements and appreciate our guest's suggestions. It is a great house in a very convenient location.

Gina, we look forward to hosting you in the future. Thanks for your understanding. Will help you get your fees back if possible with HomeAway. Talk soon!

Feel free to contact me about any of these issues that this guest has reviewed here. I assure you the house is in great shape and not what she has described. Guest was upset that they did not get a discount for their stay. Sorry, we don't cater to entitled people...we do however always try to make things right if we are in the wrong. Our response has been on point and quick to what the guest reported. We decided to offer her a full refund of her remaining stay which was substantial to appease her. We even sent her available listings in the area but apparently those didn't fit her daughter's needs either. Mind you this house has 2 large bedrooms on the main floor where there are no stairs. Everything is on the main floor for a small family of 3. Not once did the guest mention about her special needs child prior to the booking or stairs being an issue. I guess having extra amenities in the house (extra seating, bedding, window AC for extra cooling in master) is "not as advertised". I apologize for not having these in the professional photographs but I cannot have them come in shoot new pictures for every update. The house is clean, large and comfortable. It has a great layout and lots of room to spread out. Sizeable kitchen with tons of cooking wares and countertop space for prepping and room for multiple cooks. Very convenient to a lot of things. Regarding hair or any accusations about the house not being clean, please read our past reviews. It's cleaned professionally by the same cleaner for the past 3-4 years. Cleaner knows better and she double checks her work. Guest is required to report any issues within 1-2 hours of check-in, not 18 hours later when it's been lived in. Hosts, beware of this guest. I don't like to call guests out but this one is a doozy!

Thanks for staying with us Rebekkah and giving us feedback. We have since installed a 3 system dispenser for shampoo, conditioner and body wash in both bathrooms and the back patio door has been fixed by a certified locksmith. Welcomed back anytime!

Thanks Farron for booking our vacation property. Yes, almost everything is new in this home due to the recent total rehab. There are now 8 dining chairs. We have also added 5 folding chairs in storage for additional seating. We will continue to make any necessary improvements and adjustments for our guest's comfort. Just wanted to say Farron was the ideal guest. He was responsive in his communications, offered excellent suggestions and took great care of the home. You are welcomed back anytime sir!