Ulysses - Splinternyt 4BR-hus med 20 m skødepool

It was wonderful to host Julian and his family, we are glad you enjoyed your stay in this special part of the world!

Thanks for the lovely review, we are glad you had such a nice time with your family, and in particular enjoyed the heated lap pool - we look forward to hosting you again soon!

Kaupil, thanks for your five star review and your feedback. It was a pleasure to host you and your family, and lovely to see that you enjoyed some quality family time with the board games.

Ruth, thank you so much for your five star review and feedback - I am glad you enjoyed the pool, the ledge and the heater is such a hit with the children, especially in the cooler months! It was an absolute pleasure to host you and your family.

Faye - Thanks for taking the time to leave a review for us, we appreciate you taking the time to provide feedback. I am glad that overall you enjoyed the house and pool, and I apologise that elements of your stay was not up to the high standards we set for ourselves, as reflected in the consistent five star reviews we have. During your recent stay with us we did not receive any notice from you of any concern around noise or a mouse at the property. We always encourage our guests to communicate questions or concerns during their stay so that we can have the opportunity to immediately address and ensure an exceptional stay. In relation to the two points of feedback you provided, the noise that you referred to is actually the pool heat pump, it needs to run to maintain the pool at the warm temperature, as it can get a little chilly for the kids in winter. Had you communicated this to be a concern for you, we could have turned off the pool heating. In relation to your feedback on a mouse at the property, this is deeply concerning for me. To bring you some comfort, our property is professionally cleaned before and after each guest, the cleaner attended the property and thoroughly cleaned all cupboards and drawers, but found no evidence of a mouse. Being located in tropical far North Queensland near rainforest and sugar cane areas, local wildlife can be part of the environment, so we conduct a quarterly preventative pest treatment - based on your feedback we have scheduled an additional pest treatment this week as a precaution. Again I apologise that elements of your stay were not up to the high standards we set for ourselves, and I hope we have the chance to host you and your family again to deliver an exceptional experience.

David, thank you for your five star review and your feedback, glad to hear your family made good use of the lap pool and keeping fit! IT was a pleasure to host you all.