Modern Ski I/O 6Br Custom Mtn Home near 2 Golf Courses, Hot Tub, Sauna, Gameroom

Thanks for your feedback, Liz. This is the first review less than 5 stars we've ever received in 4 years of hosting, so it stings a bit! Especially since we do everything we can for our guests. You saw that when we immediately sent groceries to the house, after you alerted us to the missing salt and coffee. I was surprised that you also asked for enough paper products to last the entire week (you had a big group!) but we sent those supplies over, as well as Smore's kits for your family to enjoy as a gesture of goodwill. We were unaware of the light bulb and batteries needed, but we would have sent those over immediately had we known. Unfortunately, it seemed that we could not redeem ourselves, and midway through your stay you sent a long list of things you wanted to change in the house. I thanked you for the feedback and have implemented a couple of your suggestions since then. Hospitality is not always perfect, but to us, what makes our home hospitable is our sincere desire to go above and beyond to make our guests comfortable. I hope you made some great memories with your family and we wish you the best!