Ocean View 3-bedroom, 1.5 bath in Bolivar Peninsula

Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced. Unfortunately, there was an issue with property access upon your arrival because the key was not available as expected. We understand how stressful and disappointing this situation was, especially since it disrupted your travel plans. While this situation was beyond your control, we recognize that providing a smooth check-in experience is our responsibility. As soon as we became aware of the issue, we worked to address the situation and, as a gesture of goodwill, provided you with a discount that may be used toward a future stay at one of our other properties. While we understand this could not undo the inconvenience you experienced, we wanted to make every effort to demonstrate our commitment to customer service. We have also taken corrective action to prevent this from happening again. A secure lockbox has now been installed at the property, ensuring that guests will have access to the key at all times and eliminating reliance on manual key handoffs. We appreciate your feedback and the opportunity to improve our processes. We are truly sorry that your experience fell short of expectations and remain committed to providing a better experience for all future guests.