グリーンレイク–プライベートドックの終わりからコンサートを聴く

We wish you had let us know while you were there about the WIFI. We would have taken care of that right away. We'e glad you enjoyed the location!

We were notified Sunday there was a problem with the water heater. We had the company that installed it (just a few years earlier) there first thing Monday morning. They performed all the necessary steps to insure it was working properly. If it needed to be replaced they would have informed us. When they left everything was working fine and we didn't hear anything otherwise from you the rest of the week. Sorry the weather was not what you had hoped but that is out of our control.

I wish you would have let us know while you were there about the issues. I would have called repair right away. The grill has already been replaced and repairs are now scheduled.

By the time you posted your review we had already let the cleaning staff go. We have hired a new cleaning service and they have already gone in and did a deep clean. New windows were ordered earlier this year. We are just waiting for them to come in. They gave us a six month estimate . We hope you will come back again when all the updates are complete.

I wanted to wait to respond until things were fixed. A new water heater and dehumidifier were installed along with new windows. This should help with cross ventilation to keep the moisture lower to keep the musty scent away. But living on a lake makes it impossible for all moisture to disappear. I hope you come back another time.

The stove has been replaced since others mentioned it with a brand new unit in November 2017 so I will definitely be calling the warranty on it. We did purchase all new towels sheets and shower curtain before last summer. We will let the cleaning staff know to make sure to replace the dated items. Look forward to returning Meghan

Wish you had called during your stay to let us know your concerns instead of three months later. The cleaning staff has already been changed long before this review was received. As for the pricing of cleaning it is the norm in the area. The windows in the house are two years old so they should not be hard to open. Yes one of the bedroom closets is very small and will not allow for luggage storage in it but the other two bedrooms will. I'm not sure what other items were in the closets besides extra pillow, blankets, ironing boards and vacuum, which other guests have stated they were very glad to have. The hand soap I think is a personal preference as i know it had just been bought. And for the water pressure, it is not high pressure but it is within the recommended psi. Northern Michigan is a gem! Glad you enjoyed the Lake.

We do apologize for the inconvenience. The grass is cut weekly and with you staying a week it would have been cut at some point during your stay. It just happen to coincide with your arrival. Having no hot water was an unforeseen issue. We called and got someone out to fix it the day of. We even paid for expedited emergency service to make sure it was done promptly. The bug service was scheduled for six weeks earlier for the first available appointment. Our place is rented consistently and although we would love to have it done while no one is there, it is just not possible. And the septic alarm going off if just to let us know its getting full and to call to have it emptied. Living on a lake and on a peninsula a septic tank is a health and safety necessity. But we're most concerned with the statement that our place was left cleaner than when you arrived. Before your review and while cleaner our cleaner contacted us to let us know you were one of the worst guests she's had to clean after. The smell was unbearable and they had to step out to regroup plus garbage was everywhere and a few items had to be replaced due to staining and damage. We were going to let it go because we had hoped you enjoyed your stay but based on your review we felt the need to respond.