Owner's Response: Guadalupe River Houses strives to offer unique, clean, comfortable, safe & enjoyable properties to our guests. We opened our first vacation rental in the summer of 2004 and since then we have been blessed with the additon of other properties and many satisified guests. It is our policy to communicate with our guests from their initial contact with us by either the internet or phone until they check-out. We make an effort to provide a personal touch for our guests in both our service and the quality of the properties we offer. The moment a guest checks into one of our properties we make shure that they have our contact information and encourage them to contact us with any issues or concerns 24 / 7. We walk the grounds of each property every day to make shure everything is in order. If we see a guest we make it a point to ask them how they are doing and if there is anything we can do for them. If we are aware of anything that needs correcting we do it. In the case of the above review the guest stayed with us for 8 nights and the only issues that we were made aware of were the following. 1. The party noise, but only the next morning after the fact. We are on call 24/7 but we can not respond if we do not kow about an issue. 2. Hot-tub: We clean all of our spas daily or as needed. It is springtime in Texas and our Spa patio is located under a grove of ancient elms that are very messy when they are blooming. We drained the tub 2 times during this time period . I was personally on the property for most ot the days of this stay and had several conversations with these guests, but was never notified by them of any of the other issues mentioned in the above review. We apologize to these guests for their inconvience and want them to know that we appreciate their business and that we have corrected all of the issues mentioned in their review. GRH mgt.