This is why I am giving this nice, clean condo in a great location, walking distance to Turtle Bay a low review score. First, there were never any arrival instructions sent to us, which are actually important for this place because it has a main gate that you cant even drive your car through without a key fob. There is also a key pad built into the door of the room itself so you need this code to enter the room. Neither of this was explained before our arrival and we did not get this information until 7 hours AFTER the check in time of 3 pm. In fact, in order to even get a hold of the owner, we got another number from our neighbor that was also renting from him. They also had issues getting into their place a few days before us. Apparently the owner didn’t get back to them for 2 days! You see this single condo is separated into 2 units by the owner so he can rent both.

I actually texted Jason the day before I arrived and he answered. He was aware we were arriving on time. The day we arrived I texted him numerous times and sent the same messages through the VRBO app. When we finally got a hold of Jason on this other phone line, he told us that his phone had been stolen and the VRBO messages were “now suddenly getting through to him”. I may have believed him if it weren’t for the neighbors having the same issue and him responding to my text the day before. Luckily we had a dinner to attend and were able to kill time during this whole experience, but this was completely unacceptable. Not all renters are going to be the best and I know that, but at the very least you need to make sure your guests can get in and HAVE GOTTEN into the room at check in without any issues. He knew when we were arriving and he had my contact info by phone and VRBO.

We wanted to rent the portable AC unit he offers for $10 a day and he said he would be there upon arrival to handle the money transaction. But the unit wasn’t there and neither was he. The main gate key fob was also NOT in the room so we didn’t even get that until the next day. To give him some credit, he dropped off the fob and AC unit and did not charge us for the AC unit the next day, but of course there was no interaction with us in person to apologize. He seems like the type of renter that just is making some side money with his two units and doesn’t care much about the guest experience. I would advise finding a different renter than Jason to rent from.